Director of Operations

Hardee; Greenville (AL); On-site; USD 110,000 - 180,000; Full time

Job summary

Hardee's is seeking a Director of Operations to oversee franchise restaurant operations within a geographic region and drive sales and profitability initiatives. The role supports brand strategies, partners with franchise leadership, and leads strategic initiatives to grow market share.

You will manage multiple projects, travel to restaurants approximately 50% of the time, and work closely with Finance, Operations, Marketing and HR to optimize performance.

Qualifications

• Experience managing multiple priorities to drive brand outcomes.
• Ability to travel to restaurants and engage with executive teams.
• Proficiency with Microsoft Office Suite.
• Familiarity with restaurant operations concepts, practices and procedures.
• Ability to manage multiple projects/directions simultaneously.
• Strong analytical and organizational skills with process improvement focus.
• Demonstrates high ethical standards and confidentiality.
• Proven ability to work with Finance, Operations, Marketing and HR teams.
• Thrives in a fast-paced, dynamic environment.

Responsibilities

• Provide leadership to field and franchise leadership with clear expectations and follow-up.
• Lead execution of strategic initiatives with milestones and metrics.
• Build relationships with franchise partners through ongoing communication and follow-up.
• Oversee implementation of plans and monitor results to drive changes.
• Develop and execute strategies to grow revenue and profitability.
• Support operational processes aligned with customer needs.
• Lead and participate in presentations, negotiations and executive meetings.
• Create dining experiences that strengthen relations with customers and partners.
• Collaborate with the executive team on brand strategies.

Skills

Multitasking

Leadership

Travel (50%)

Microsoft Office

Operations familiarity

Analytical skills

Confidentiality

Cross-functional collaboration

Fast-paced environment

Tools

Microsoft Office

Job description

Director of Operations

POSITION SUMMARY

Director of Franchise Operations oversees all franchise restaurant operations for a geographic region. This oversight includes the continued growth and development of restaurants and ensuring the achievement of sales and profitability initiatives. This role will also provide input to all brand strategies to further ignite business growth and market share.

ESSENTIAL FUNCTIONS

May perform any or all the following duties:

• Provides leadership and accountability to the field and franchise leadership team through clear expectations, coordinating efforts, and follow-up.
• Plays a key role in executing initiatives through the implementation of plans and oversight of milestones and metrics.
• Builds strong relationships with franchise partners by maintaining frequent and ongoing communication, tracking, and follow-up.
• Leads implementation of strategic initiatives while monitoring and gauging results to determine appropriate changes.
• Develops and executes a strategy to grow long-term business and achieve assigned revenue and profitability goals.
• Supports operational processes to effectively execute based on customer needs.
• Leads, develops, & participates in presentations, negotiations, operational meetings, and conferences with executive team.
• Creates a dining experience that enhances relationships with existing customers while fostering new relationships.
• Collaborates with executive team to develop the brand’s strategies.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Must have expertise in managing multiple priorities concurrently to effectively provide insight that builds the brand.
• Must be able to drive to restaurants and interact with executive team, and work in an office environment at times.
• Must have experience with Microsoft Office Suite.
• Must be familiar with a variety of restaurant operations concepts, practices, and procedures.
• Must have the ability to manage multiple projects/directions simultaneously.
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results.
• Must have strong work ethics and a high level of confidentiality to ensure proper handling of sensitive information.
• Proven track record and ability to work closely with Finance, Operations, Marketing, and Human Resources teams.
• Able to work in a fast-paced, dynamic, and challenging environment.

WORK ENVIRONMENT

• Fast-paced, high volume of activity, and a deadline-driven environment.

PHYSICAL DEMANDS

• Sitting for extended periods of time, using a telephone, typing and/or operating a computer and/or mouse
• Travels as needed, approximately fifty (50)%

THE COMPANY RETAINS THE RIGHT TO CHANGE OR ASSIGN OTHER DUTIES TO THIS POSITION AS

• DEEMED APPROPRIATE WITH OR WITHOUT NOTICE.

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch Biscuits and Hand-Breaded Chicken Tenders.