Franchise IT Deployment Leader

Dine Brands Global, Inc.; Pasadena (CA); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Dine Brands Global, Inc. in Pasadena seeks a Senior Manager of IT Implementation to lead franchise-facing restaurant technology deployments across IHOP, Applebee’s, and Fuzzy’s. You will oversee end-to-end programs for POS, payments, and device lifecycles, driving readiness, vendor coordination, and post-go-live support.

The role requires 8+ years in IT implementation and strong leadership, with a focus on standardized processes, governance, and continuous improvement to scale across brands.

Qualifications

• Bachelor’s degree in IT, computer science, business, engineering, operations, or equivalent experience.
• 8+ years of experience in IT implementation, technology program management, service delivery, restaurant or retail technology, or multi-site deployment.
• Experience with POS, payments, endpoint or hardware lifecycle programs, or comparable store-technology deployments.
• People-leadership experience across coaching, performance, prioritization, and talent development.
• Experience managing concurrent programs across scope, schedule, budget, risk, dependencies, quality, communications, vendors, and operational readiness.
• Working knowledge of ITSM practices, including change, release, deployment, service transition, incident, problem, knowledge, and continual improvement.
• Strong stakeholder-management, communication, analytical, problem-solving, financial, and decision-making skills.
• Strong ownership, follow-up, escalation, and execution discipline.

Responsibilities

• Own the implementation portfolio for franchise facing restaurant technology programs across IHOP, Applebee’s, and Fuzzy’s, including priorities, capacity, schedules, dependencies, budgets, risks, reporting, and follow-up.
• Lead end-to-end deployments for POS, payments, hardware lifecycle, ownership changes, and related restaurant technology initiatives.
• Coordinate cross-functional, vendor, and franchisee planning to resolve dependencies before deployment.
• Manage vendor and partner performance, including SOWs, milestones, staffing, service levels, issues, change control, and commercial accountability.
• Escalate and resolve high-risk implementation issues, franchisee impacts, vendor concerns, and post-go-live stabilization needs.
• Deliver executive reporting on portfolio health, risks, finances, quality, and follow-up actions.

Skills

IT program management

Stakeholder management

Analytical thinking

Problem-solving

Communication

Leadership

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Smartsheet

ServiceNow

Jira

Job description

Dine Brands Global, Inc. in Pasadena seeks a Senior Manager of IT Implementation to lead franchise-facing restaurant technology deployments across IHOP, Applebee’s, and Fuzzy’s. You will oversee end-to-end programs for POS, payments, and device lifecycles, driving readiness, vendor coordination, and post-go-live support.

The role requires 8+ years in IT implementation and strong leadership, with a focus on standardized processes, governance, and continuous improvement to scale across brands.