Senior IT Implementation Lead — Multi-Brand Tech (Hybrid)

Dine-Brands-Global; Pasadena (CA); Hybrid; USD 140,000 - 160,000; Full time

Job summary

Dine Brands Global is seeking a Senior Manager, IT Implementation to lead franchisee-facing restaurant technology deployments across IHOP, Applebee’s, and Fuzzy’s. You will oversee end-to-end POS, payments, and hardware initiatives with a focus on readiness, governance, and post-go-live stabilization.

Based in Pasadena, CA, you will manage a multidisciplinary team, apply ITIL/ITSM practices, drive process improvement, and partner with operations, legal, and franchisees to ensure scalable,

Qualifications

• Bachelor’s degree in IT, computer science, business, engineering, operations, or equivalent experience.
• 8+ years of experience in IT implementation, technology program management, service delivery, restaurant or retail technology, or multi-site deployment.
• Experience with POS, payments, endpoint or hardware lifecycle programs, or comparable store-technology deployments.
• People‑leadership experience across coaching, performance, prioritization, and talent development.
• Experience managing concurrent programs across scope, schedule, budget, risk, dependencies, quality, communications, vendors, and operational readiness.
• Working knowledge of ITSM practices, including change, release, deployment, service transition, incident, problem, knowledge, and continual improvement.
• Strong stakeholder‑management, communication, analytical, problem‑solving, financial, and decision‑making skills.
• Strong ownership, follow‑up, escalation, and execution discipline.
• Practical problem solver with the technology fluency to diagnose issues, identify root causes, and coordinate technical and business teams effectively.

Responsibilities

• Own the implementation portfolio for franchise facing restaurant technology programs across IHOP, Applebee’s, and Fuzzy’s, including priorities, capacity, schedules, dependencies, budgets, risks, reporting, and follow-up.
• Lead end-to-end deployments for POS, payments, hardware lifecycle, ownership changes, and related restaurant technology initiatives.
• Coordinate cross-functional, vendor, and franchisee planning to resolve dependencies before deployment.
• Manage vendor and partner performance, including SOWs, milestones, staffing, service levels, issues, change control, and commercial accountability.
• Escalate and resolve high-risk implementation issues, franchisee impacts, vendor concerns, and post-go-live stabilization needs.
• Deliver executive reporting on portfolio health, risks, finances, quality, and follow-up actions.

Skills

Stakeholder management

Communication

Analytical thinking

Problem solving

Financial acumen

Decision making

Education

Bachelor’s degree in IT, computer science, business, engineering, operations, or equivalent experience

Tools

Smartsheet

ServiceNow

Jira

ITIL/ITSM tooling

Job description

Dine Brands Global is seeking a Senior Manager, IT Implementation to lead franchisee-facing restaurant technology deployments across IHOP, Applebee’s, and Fuzzy’s. You will oversee end-to-end POS, payments, and hardware initiatives with a focus on readiness, governance, and post-go-live stabilization.

Based in Pasadena, CA, you will manage a multidisciplinary team, apply ITIL/ITSM practices, drive process improvement, and partner with operations, legal, and franchisees to ensure scalable,