Strategic Operations Lead for Multi-Brand Launches

Dine Brands International; Pasadena (CA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Dine Brands Global, Inc. seeks an experienced operations professional to lead dual-brand launches and conversions for Applebee’s and IHOP.

You will drive cross-functional initiatives, validate readiness, and ensure deployments with brand teams, technology partners, and vendors to optimize guest experience and performance. Reporting to the Director of Strategic Operations, you will manage complex projects, provide actionable analytics, and support multiple concurrent initiatives across POS, KDS,

Qualifications

• Bachelor’s degree in Business, Hospitality, or related field (or equivalent experience).
• 3–6+ years of experience in operations, project management, analytics, or restaurant technology.
• Experience in restaurant or multi-unit environments preferred.
• Working knowledge of POS, KDS, and integrated restaurant technologies.
• Strong analytical and problem-solving skills.
• Proficiency in Excel, PowerPoint, and Word (MS Project a plus).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Ability to collaborate cross-functionally and influence without direct authority.

Responsibilities

• Manages projects with varying degrees of complexity, definition and risk.
• Leads cross-functional initiatives from inception through testing and implementation.
• Develop implementation plans, timelines, checklists, and operational requirements.
• Validate restaurant readiness, including menus, system configurations, and workflows prior to launch.
• Partner with brand teams, Operations, Technology, Training, Marketing, and vendors to ensure successful deployments.
• Provide data-driven insights and recommendations to operators and field leadership.
• Support system configuration, menu publishing, integrations, and readiness validation.
• Participate in testing, release validation, and deployment of platform updates.

Skills

Analytical skills

Problem-solving

Excel

PowerPoint

Word

MS Project

Cross-functional collaboration

Stakeholder management

Multi-priority management

Communication

Education

Bachelor’s degree in Business, Hospitality, or related field

Tools

POS

KDS

Restaurant technologies

Job description

Dine Brands Global, Inc. seeks an experienced operations professional to lead dual-brand launches and conversions for Applebee’s and IHOP.

You will drive cross-functional initiatives, validate readiness, and ensure deployments with brand teams, technology partners, and vendors to optimize guest experience and performance. Reporting to the Director of Strategic Operations, you will manage complex projects, provide actionable analytics, and support multiple concurrent initiatives across POS, KDS,