Franchise Growth & Operations Consultant

IRB USA Inspire Resources; Arkansas; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Dunkin is seeking a Franchise Business Consultant to support a portfolio of franchisees in emerging and growth markets. This role blends strategic consulting with hands-on operational support, driving brand standards, profitability, guest experience, and sustained network growth.

The consultant will engage deeply with operators, perform in-store assessments, coach developing markets, and partner with cross‑functional teams to accelerate growth and improve performance.

Qualifications

• 5+ years of multi‑unit restaurant operations leadership experience.
• Experience managing multiple locations at the district, area, regional, or franchise support level.
• Strong understanding of restaurant financial performance, operations, food safety, and labor management.
• Demonstrated ability to coach and influence franchisees and operators without direct authority.
• Experience supporting new restaurant openings, remodels, or market expansion initiatives.
• Bachelor's degree preferred; equivalent restaurant leadership experience considered.
• Ability to travel 75-80%.

Responsibilities

• Build strong consultative relationships with franchisees and serve as a trusted operational advisor.
• Conduct in‑depth restaurant operational reviews, identify opportunities, and create action plans to improve performance.
• Drive compliance with Dunkin' brand standards, food safety, training, and operational execution.
• Provide hands‑on coaching and support to franchisees, operators, and managers to improve day‑to‑day operations.
• Analyze sales, profitability, guest metrics, labor, and operational KPIs to guide business improvement decisions.
• Lead Franchise Business Reviews and annual business planning processes.
• Partner with franchisees to prepare for new unit openings, remodels, and market expansion initiatives.
• Support emerging markets by increasing operational readiness, strengthening franchise capability, and improving growth momentum.
• Evaluate competitive activity, market dynamics, and development opportunities to help franchisees maximize market share.
• Collaborate with development, training, construction, and marketing teams to support franchisee success.
• Monitor the execution of local and regional marketing initiatives and operational rollouts.
• Conduct frequent restaurant visits and provide follow‑up accountability on improvement plans.

Skills

Franchise consulting

Operational leadership

Analytical problem solving

Relationship building

Coaching and development

Project management

Adaptability

Growth mindset

Travel capability

Education

Bachelor's degree preferred

Job description

Dunkin is seeking a Franchise Business Consultant to support a portfolio of franchisees in emerging and growth markets. This role blends strategic consulting with hands-on operational support, driving brand standards, profitability, guest experience, and sustained network growth.

The consultant will engage deeply with operators, perform in-store assessments, coach developing markets, and partner with cross‑functional teams to accelerate growth and improve performance.