Franchise Development Coordinator

Red Roof Franchising, LLC; New Albany (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Red Roof Franchising, LLC seeks an organized and proactive Administrative/Operations Coordinator to support the Chief Development Officer and Franchise Development team in New Albany, OH. You will coordinate meetings, prepare materials, manage calendars, and assist travel and expense reporting.

Responsibilities include maintaining franchise prospect records, monitoring pipeline, and supporting development events and candidate communications.

Qualifications

• Associate's or Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or related field preferred.
• 2–5 years of experience in administrative coordination, sales support, franchise development support, business operations, or related role.
• Experience supporting senior-level executives and working with CRM/reporting tools preferred.
• Advanced proficiency in Microsoft Office Suite and CRM platforms such as Salesforce or similar.

Responsibilities

• Provide administrative and operational support to the CDO and Franchise Development team.
• Coordinate internal and external meetings, conference calls, and development-related events.
• Prepare agendas, meeting materials, and follow-up action item summaries.
• Manage departmental calendars and scheduling as requested.
• Assist with travel arrangements and expense reporting.
• Maintain and update franchise prospect records within CRM systems.
• Monitor prospect status and assist with pipeline reporting.
• Coordinate execution and distribution of franchise development materials.
• Support franchise candidate communication and follow-up activities.
• Track franchise application, approval, and onboarding milestones.

Skills

CRM systems

Reporting

Executive-level presentations

Time management

Organizational skills

Communication

Problem solving

Education

Associate's or Bachelor's in Business Admin/Marketing/Hospitality/Communications

Tools

Microsoft Office

Salesforce CRM

CRM platforms

Job description

• Provide administrative and operational support to the CDO and Franchise Development team.
• Coordinate internal and external meetings, conference calls, and development -related events.
• Prepare agendas, meeting materials, and follow-up action item summaries.
• Manage departmental calendars and scheduling as requested.
• Assist with travel arrangements and expense reporting.
• Maintain and update franchise prospect records within CRM systems.
• Monitor prospect status and assist with pipeline reporting.
• Coordinate execution and distribution of franchise development materials.
• Support franchise candidate communication and follow-up activities.
• Track franchise application, approval, and onboarding milestones.

Reporting & Analytics

• Prepare weekly, monthly, and quarterly development reports.
• Compile market research, competitive intelligence, and territory analyses.
• Assist with revenue forecasting and development performance reporting.
• Generate KPI dashboards and presentation materials for leadership meetings.

Project Coordination

• Coordinate cross-functional projects involving Operations, Marketing, Legal, Finance, Real Estate, and Franchise Development .
• Track project milestones and ensure completion of assigned deliverables.
• Support franchise conferences, trade shows, discovery days, and recruiting initiatives.

Administrative Support

• Prepare presentations, correspondence, reports, spreadsheets, and contracts.
• Maintain development files, records, and documentation.
• Manage document routing and approval processes.
• Support budget tracking and vendor coordination as needed.

Qualifications

Required Education

• Associate's degree or Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or related field preferred.

Experience

• 2-5 years of experience in administrative coordination, sales support, franchise development support, business operations, or a related role.
• Experience supporting senior-level executives preferred.
• Experience working with CRM systems and reporting tools preferred.

Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with CRM platforms such as Salesforce or similar systems.
• Strong reporting and spreadsheet capabilities.
• Ability to prepare executive-level presentations and reports.

Professional Skills

• Exceptional organizational and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage confidential information with discretion.
• Strong follow-through and problem-solving capabilities.
• Ability to work independently while supporting multiple team members.

Personal Attributes

• Professional presence and customer-service mindset.
• Collaborative and team-oriented approach.
• Proactive and resourceful.
• Adaptable in a fast-paced growth environment.
• Strong sense of urgency and accountability.

Performance Expectations

Success in this position will be measured by:

• Accuracy and timeliness of development reporting.
• Effective support of franchise prospect pipeline activities.
• Responsiveness to development team and executive requests.
• Successful coordination of development projects and events.
• Timely completion of administrative and operational deliverables.
• Contribution toward franchise growth initiatives and overall team efficiency.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.