Franchise Business Consultant

Dairy Queen; Chicago (IL); Hybrid; USD 92,000 - 114,000; Full time

Job summary

Dairy Queen is seeking an experienced Operations Manager to provide guidance to franchisees and achieve operational goals. The role involves implementing business plans, advising on marketing, and ensuring compliance with standards. Ideal candidates will have a strong background in restaurant management and excellent communication skills. The position offers a competitive salary and comprehensive benefits.

Benefits

Medical

Dental

401K match

Paid time off

Qualifications

• 4+ years in restaurant or franchise operations management.
• Valid driver’s license with a clean record.
• ServSafe certification.

Responsibilities

• Provide guidance to franchisees and the Operations team.
• Implement the Worldwide Operations Business Plan.
• Advise on marketing performance and partnerships.

Skills

Organized

Detail-oriented

Creative

Strong communication

Customer service oriented

Multitasking

Relationship-building

Education

Bachelor’s degree in business

Bachelor’s degree in restaurant management

Equivalent experience

Job description

Company Description
Since 1940, Dairy Queen has been one of the world’s best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc. (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 independently owned and operated restaurants in the U.S., Canada, and over 20 countries worldwide. IDQ is a subsidiary of Berkshire Hathaway Inc., led by Warren Buffett, the legendary investor and CEO.

At IDQ, we create extraordinary Fan experiences daily through our commitment to hiring and retaining top talent. We believe our employees drive our success, and their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We seek motivated, passionate, and dedicated individuals eager for bigger challenges.

Job Description

Job Overview

Provide guidance and coaching to franchisees and the Operations team to achieve short and long-term company and operational goals. Use your knowledge of restaurant operations and staff resources to advise franchisees, positively impacting sales, profits, standards, and customer satisfaction. Ensure compliance with IDQ policies and standards. Gain support from franchise leadership and engage experts as needed. Support other functions when necessary.

Primary Accountabilities

Planning

• Implement and execute the Worldwide Operations Business Plan for your district, including marketing, operations, training, and supply chain strategies.
• Develop and support district-wide business plans with franchise owners, aligning with ADQ’s operational and marketing goals.

Consulting

• Advise on marketing performance and partnerships with departments, vendors, and franchisees.
• Position franchisees for success in shift management, food safety, quality, service, cleanliness, maintenance, and ambiance, aligned with business plans and standards.
• Support franchisees in achieving financial health and strategic development, reinvestment, and renewal.

Other

• Assist with other departments and new store openings as needed.
• Complete ad hoc projects as assigned.

Qualifications

• Bachelor’s degree in business, restaurant management, or related field, or equivalent experience.
• 4+ years in restaurant or franchise operations management, preferably in high-volume settings.
• Valid driver’s license with a clean record.
• Knowledge of the restaurant industry, especially QSR, and operational expertise.
• Skills in marketing, finance, training, HR, and development.
• Organized, detail-oriented, and creative with strong communication skills.
• Customer service oriented with multitasking ability.
• Relationship-building skills for internal and external stakeholders.
• Ability to work in a fast-paced environment with interruptions.

Additional Requirements

• Availability for occasional evenings and weekends.
• ServSafe certification.
• Frequent communication via phone and email.
• Willingness to travel overnight approximately two weeks per month.
• Ability to drive and be insured by company during travel.
• Ability to fly as needed.
• Stand for up to 8 hours in franchise locations.
• No allergies that prevent tasting or working in a food environment.

The US salary range is $92,800 - $113,680, plus potential bonuses. Salary is based on skills, location, and experience.

Additional Information

All information is confidential per EEO guidelines. Candidates must be authorized to work in the US without sponsorship.

Benefits

Our benefits include medical, dental, 401K match, paid time off, and more. Learn more.

Work Environment

Most roles at our Bloomington, MN headquarters follow a hybrid schedule, with 2 days in the office weekly. Remote options available for eligible candidates.

Inclusion & Belonging

We foster a culture of inclusion and diversity, welcoming authentic selves and promoting merit-based opportunities. IDQ is an Equal Opportunity Employer using E-Verify. Must be authorized to work in the US without sponsorship.