Franchise Account Executive - Philadelphia/Allentown

OPENLANE; Philadelphia (Philadelphia County); On-site; USD 55,000 - 60,000; Full time

Job summary

A leading company in the vehicle wholesale market is looking for a Franchise Account Executive based in Philadelphia/Allentown. In this mid-senior level role, you will leverage your sales expertise to enhance customer experience and drive business growth. Offering a competitive salary and benefits, this position emphasizes collaboration and strong communication to achieve success.

Benefits

Medical, dental, and vision benefits

401K with company match

Paid vacation, personal, and sick time

Tuition reimbursement for eligible programs

Qualifications

• 3-5 years of sales and/or account management experience required.
• Strong understanding of online technologies and proficient in Google Suite.
• Proven problem-solver with excellent communication skills.

Responsibilities

• Align internal and external stakeholders to ensure successful outcomes.
• Serve as a central contact for technical support to customers.
• Monitor performance and address issues affecting customer satisfaction.

Skills

Strategic Thinking

Collaboration

Customer Service

Problem Solving

Time Management

Technology Savvy

Education

Bachelor's Degree

Tools

Google Suite

Salesforce

Job description

Franchise Account Executive - Philadelphia/Allentown

Franchise Account Executive - Philadelphia/Allentown

4 days ago Be among the first 25 applicants

This range is provided by OPENLANE. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $60,000.00/yr

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

*The ideal candidate will live in the EST time zone in/near Philadelphia/Allentown, PA.

We are seeking a Franchise Account Executive with experience in sales & account management. You will be focused on creating the best possible customer experience while growing the business. You will be coordinating with our internal operations teams and partnering with the outside sales team to ensure that our customers have all they need to be successful. In this role, you will partner with your outside counterparts to engage, support, and grow the customer base in your shared territory. The ideal candidate will have 3-5 years of experience in inside sales and/or account management and a proven track record in achieving successful outcomes and exceeding stated goals.

You Are:

Strategic: You take ownership of initiatives and can effectively analyze options to determine the best course of action.

Collaborative: You are a central point of contact between resources who can foster collaboration and can ensure a shared understanding among stakeholders.

Results-driven: You are driven to reach new goals and can make decisions to maintain momentum toward your goals.

Customer Obsessed: You are a patient listener who respects and empathizes with your partners to clearly communicate simple solutions to improve efficiency.

Technologically Savvy : Once trained, you’re able to quickly master technology platforms/tools to use to support yourself, your team and your customers.

You Will:

Align internal and external stakeholders, ensuring commitment to objectives and successful outcomes.

Serve as a central point of contact between internal and external resources, fostering shared understanding and collaboration to provide product expertise and technical support to customers.

Monitor and measure performance, and sales for assigned territories–intervening and resolving issues that impact performance and customer satisfaction whenever possible.

Listen and understand stakeholders' business objectives, forecasts, and performance metrics, and align technology and processes to meet their needs and to grow our collective businesses.

Work closely with operational resources to ensure timely resolution of issues, while maintaining strong communication with stakeholders.

Provide education and support to external stakeholders, including customers and business partners, on program features and enhancements.

You will play a pivotal role in coaching our customers on best practices, empowering them to thrive within our marketplace through personalized guidance and support.

Must Have’s:

3-5 years of related sales and/or account management experience.

Strong understanding of online technologies and proficiency in Google Suite offerings.

Proven track record as a proactive problem-solver, taking ownership of issues from beginning to end.

Excellent oral and written communication skills, with a focus on customer service.

Strong organizational, time management, and prioritization skills–Capable of handling multiple demands at any given time.

Ability and willingness to travel to or within assigned region, roughly 15% of the time every other month.

Nice to Have’s:

Experience with Salesforce

Bachelor's Degree

Experience with DOMO or other data analysis tools

Residence within the assigned territory is highly preferred

Compensation Range of:

• Base Salary: $55-60k (Depending on experience, skill set, qualifications, and other relevant factors)

What We Offer:

Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Motor Vehicle Manufacturing

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