Framing Specialist - Custom Art Solutions

Michaels Stores; Roseville (CA); On-site; USD 2,376,000 - 2,797,000; Full time

Job summary

Michaels is seeking a Framing Associate at our Roseville, CA location to help customers with Custom Framing solutions and frame shop services. You will engage shoppers, process orders, and maintain a clean, well-stocked store environment.

The role emphasizes customer service, accurate framing work, cash handling, and teamwork in a retail setting. Nights, weekends, and early mornings are expected shifts.

Qualifications

• Basic computer skills and basic measuring skills.
• Ability to operate framing equipment and glass cutter.
• Retail experience and experience selling products to customers preferred.

Responsibilities

• Adhere to SOPs and Company programs to ensure compliance with laws and requirements.
• Build relationships with customers while creating Custom Framing solutions.
• Deliver sales and production results.
• Act in lead capacity in the absence of the Framing Manager.
• Assist and train other Team Members.
• Support Framing Manager in KPI achievement.
• Complete framing orders with quality and on time.
• Maintain the ready made frame department and other areas including SISO and Directed Replenishment.
• Deliver friendly customer service; help customers shop and find what they’re looking for; maintain in-stock store.
• Provide a fast and friendly checkout experience with cash handling standards.
• Follow SOPs and Company programs.
• Support shrink and safety programs.
• Interact respectfully and act as a role model for others.
• Participate in truck unloading and stocking to meet standards and budgets.
• Operate cash register and cash handling to standards.
• Acknowledge customers and provide solutions.
• Educate customers on Rewards enrollments.
• Educate on Voice of Customer survey.
• Assist with Omni channel processes.

Skills

Basic computer skills

Basic measuring skills

Cash handling

Customer service

Retail experience

Communication

Tools

Framing equipment

Glass cutter

Job description

Michaels is seeking a Framing Associate at our Roseville, CA location to help customers with Custom Framing solutions and frame shop services. You will engage shoppers, process orders, and maintain a clean, well-stocked store environment.

The role emphasizes customer service, accurate framing work, cash handling, and teamwork in a retail setting. Nights, weekends, and early mornings are expected shifts.