Framing Solutions Lead & Team Coach

Michaels; BLOOMINGTON (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Partner discounts

Job summary

Michaels in Bloomington, MN is seeking a Store Lead to guide a framing team and build strong customer relationships while delivering custom framing solutions.

You will coach selling behaviors, manage workload with the Store Manager, and ensure on-time delivery of high-quality framing services, while upholding SOPs and safety. This is a full-time, on-site role at a public retail store with nights, weekends and early mornings.

Qualifications

• Basic computer skills

Responsibilities

• Lead and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
• Partners with MOD’s daily on the expectations of framing and other framers.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
• Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Skills

Framing experience

Retail management

Leadership

Customer service

Job description

Michaels in Bloomington, MN is seeking a Store Lead to guide a framing team and build strong customer relationships while delivering custom framing solutions.

You will coach selling behaviors, manage workload with the Store Manager, and ensure on-time delivery of high-quality framing services, while upholding SOPs and safety. This is a full-time, on-site role at a public retail store with nights, weekends and early mornings.