Custom Frame Manager

Michaels Stores; Spring (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

Michaels Stores in Spring, TX is seeking a Store Manager to oversee store operations and lead the framing team. You will ensure adherence to company standards while providing exceptional customer service. The ideal candidate has experience in retail management and a background in custom framing.

This position requires regular interaction with customers, team leadership, and inventory management. Candidates should possess basic computer skills and an ability to work in a public retail environment.

Qualifications

• Basic computer skills are necessary.
• Previous custom framing and retail management experience preferred.
• Experience leading a sales team is a plus.

Responsibilities

• Assist Store Manager in leading adherence to SOP’s.
• Develop and coach the team on selling behaviors.
• Lead the delivery of custom framing solutions.
• Achieve KPI's and manage the framing team.
• Execute inventory management processes assigned.

Skills

Leadership

Customer service

Team management

Inventory management

Job description

Store Location

HSTN-SPRING, TX

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
• Develop and coach the team selling behaviors
• Lead the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
• Achieve your KPI’s and manage the framing team to achieve their role KPI’s
• Review sales and production workload and build plans and sales floor time for networking
• Manage and execute the inventory management processes as assigned
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management activities of your team; utilize leadership competencies for continued self‑development
• Partner with MODs daily on expectations of framing and other framers
• Interact with others in an accepting and respectful manner; remain positive and respectful even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
• Acknowledge customers, help locate product and provide solutions
• Assist with Omni channel processes

Minimum Experience

• Basic computer skills

Preferred Experience

• Previous custom framing experience
• Retail management experience
• Experience leading a sales team

Physical Requirements

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the store
• Ability to remain standing for long periods of time
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235.