Retail-Framing Manager

Michaels Stores; Huntsville (AL); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading retail company is seeking a Framing Manager for its Huntsville, AL location. Responsibilities include leading a team of framers, ensuring compliance with company standards, and driving sales. The ideal candidate will have strong leadership skills and experience in retail management. This role is crucial in delivering high-quality framing solutions to customers.

Qualifications

• Experience leading a sales team is preferred.
• Previous custom framing experience is a plus.
• Retail management experience is preferred.

Responsibilities

• Lead and coach a team of framers focused on customer relationships.
• Assist Store Manager in adherence to SOPs and company programs.
• Achieve KPIs and manage the framing team to their role KPIs.

Skills

Basic computer skills

Customer relationship building

Leadership and coaching

Job description

Retail – Framing Manager

Store - HUNTSVILLE-EAST, AL

Responsibilities

• Lead and coach a team of framers focused on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions.
• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team selling behaviors.
• Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
• Achieve KPIs and manage the framing team to achieve their role KPIs.
• Review sales and production workload and build plans and sales floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management activities of the team; utilize leadership competencies for continued self‑development.
• Partner with MODs daily on framing expectations and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow SOPs and company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with omni‑channel processes.

Minimum Experience

• Basic computer skills.

Preferred Experience

• Previous custom framing experience.
• Retail management experience.
• Experience leading a sales team.

Physical Requirements

• Regular bending, lifting, carrying, reaching, and stretching.
• Ability to move throughout the store.
• Ability to remain standing for long periods of time.
• Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions, please contact supervisor so that we may engage in the interactive process and find a reasonable accommodation.

Work Environment

• Public retail store setting, climate‑controlled public areas; some stock rooms may not be climate‑controlled; some outdoor work may be required to retrieve shopping carts or unload trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Legal & EEO Statements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).