Frame Stylist & Optical Concierge

Insight Eye Care; City of Niagara Falls (NY); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Life insurance

401k retirement plan

PTO

Employee discounts

Training and support

Welcoming work environment

Job summary

Insight Eye Care in New York's Niagara Falls area is seeking a customer-focused, style-savvy retail professional to help clients find eyewear that suits their needs, preferences, and lifestyle. In this role, you will provide attentive service, support product selection, and contribute to a welcoming, polished retail experience.

The ideal candidate enjoys working with people, has an eye for fashion and detail, and takes pride in helping others feel confident in their eyewear choices.

Qualifications

• Retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to provide thoughtful recommendations based on customer needs.
• Attention to detail and a strong sense of style.
• Comfortable working in a fast-paced, client-facing environment.
• Basic computer and POS system skills.
• Dependable, professional, and committed to high-quality service.

Responsibilities

• Welcome clients and deliver a friendly, professional shopping experience.
• Assist customers in selecting frames that suit face shape, personal style, and functional needs.
• Explain frame features, materials, fit, and product options in clear, helpful terms.
• Measure and adjust frames for comfort and proper alignment.
• Support the handling of orders, returns, exchanges, and special requests as needed.
• Maintain an organized, clean, and visually appealing frame display area.
• Stay informed about current eyewear trends, collections, and product updates.
• Collaborate with team members to support smooth day-to-day operations.
• Document customer preferences and ensure accurate information is shared with relevant team members.
• Contribute to a positive environment that encourages repeat visits and customer satisfaction.

Skills

Interpersonal communication

Customer service

Attention to detail

Fashion & style sense

POS familiarity

Tools

POS system

Job description

Insight Eye Care in New York's Niagara Falls area is seeking a customer-focused, style-savvy retail professional to help clients find eyewear that suits their needs, preferences, and lifestyle. In this role, you will provide attentive service, support product selection, and contribute to a welcoming, polished retail experience.

The ideal candidate enjoys working with people, has an eye for fashion and detail, and takes pride in helping others feel confident in their eyewear choices.