Frame Stylist/Optical Assistant

Insight Eye Care; City of Niagara Falls (NY); On-site; USD 28,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Life insurance

401k retirement plan

PTO

Employee discounts

Training and support

Welcoming work environment

Job summary

Insight Eye Care in New York's Niagara Falls area is seeking a customer-focused, style-savvy retail professional to help clients find eyewear that suits their needs, preferences, and lifestyle. In this role, you will provide attentive service, support product selection, and contribute to a welcoming, polished retail experience.

The ideal candidate enjoys working with people, has an eye for fashion and detail, and takes pride in helping others feel confident in their eyewear choices.

Qualifications

• Retail or customer service experience preferred.
• Strong interpersonal and communication skills.
• Ability to provide thoughtful recommendations based on customer needs.
• Attention to detail and a strong sense of style.
• Comfortable working in a fast-paced, client-facing environment.
• Basic computer and POS system skills.
• Dependable, professional, and committed to high-quality service.

Responsibilities

• Welcome clients and deliver a friendly, professional shopping experience.
• Assist customers in selecting frames that suit face shape, personal style, and functional needs.
• Explain frame features, materials, fit, and product options in clear, helpful terms.
• Measure and adjust frames for comfort and proper alignment.
• Support the handling of orders, returns, exchanges, and special requests as needed.
• Maintain an organized, clean, and visually appealing frame display area.
• Stay informed about current eyewear trends, collections, and product updates.
• Collaborate with team members to support smooth day-to-day operations.
• Document customer preferences and ensure accurate information is shared with relevant team members.
• Contribute to a positive environment that encourages repeat visits and customer satisfaction.

Skills

Interpersonal communication

Customer service

Attention to detail

Fashion & style sense

POS familiarity

Tools

POS system

Job description

About Insight Eye Care

Insight Eye Care offers a refined, boutique eyewear experience where craftsmanship, aesthetics, and personalized service come together seamlessly. Recognized as #1 Optometry Practice in the 2026 Best of 716, our practice is known for its curated collections, elevated atmosphere, and a standard of care that feels both attentive and indulgent.

Our optical gallery showcases distinctive, fashion‑forward frames selected for their quality, artistry, and design. Every interaction is intentional—our team guides clients through a tailored, confidence‑building experience that blends professional expertise with the sophistication of a luxury retail environment.

Joining Insight Eye Care means becoming part of a team that values elegance, precision, and genuine connection. If you appreciate fine details, exceptional service, and helping clients discover eyewear that feels uniquely theirs, you’ll feel right at home.

We are seeking a customer-focused, style-savvy professional to help clients find eyewear that complements their needs, preferences, and lifestyle. In this role, you will provide attentive service, support product selection, and contribute to a welcoming, polished retail experience. The ideal candidate enjoys working with people, has an eye for fashion and detail, and takes pride in helping others feel confident in their eyewear choices.

Responsibilities

• Welcome clients and deliver a friendly, professional shopping experience.
• Assist customers in selecting frames that suit face shape, personal style, and functional needs.
• Explain frame features, materials, fit, and product options in clear, helpful terms.
• Measure and adjust frames for comfort and proper alignment.
• Support the handling of orders, returns, exchanges, and special requests as needed.
• Maintain an organized, clean, and visually appealing frame display area.
• Stay informed about current eyewear trends, collections, and product updates.
• Collaborate with team members to support smooth day-to-day operations.
• Document customer preferences and ensure accurate information is shared with relevant team members.
• Contribute to a positive environment that encourages repeat visits and customer satisfaction.

Qualifications

• Previous experience in retail, customer service, fashion, or eyewear is preferred.
• Strong interpersonal and communication skills.
• Ability to provide thoughtful recommendations based on customer needs.
• Excellent attention to detail and a strong sense of style.
• Comfortable working in a fast-paced, client-facing environment.
• Basic computer and point-of-sale system skills.
• Ability to learn product knowledge and apply it effectively with customers.
• Dependable, professional, and committed to high-quality service.

Preferred Attributes

• An interest in fashion, accessories, and eyewear trends.
• A collaborative approach and willingness to support team goals.
• Patience and adaptability when working with a wide range of customer preferences.
• A proactive mindset with a focus on delivering a memorable client experience.

What We Offer

• Base pay plus sales commissions.
• Medical, Dental and Life insurance.
• 401k retirement plan.
• PTO.
• Employee discounts on products.
• A welcoming and professional work environment.
• Opportunities to build product knowledge and customer service expertise.
• Training and support to help you succeed in the role.
• The chance to help customers look and feel their best every day.

We are committed to creating an inclusive workplace and welcome candidates from all backgrounds who meet the qualifications and are excited to contribute to an exceptional customer experience.