Fractional Salesforce Value Consultant & ROI Storyteller

Flosum; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Flosum is seeking a fractional, client-facing Business Value Consultant to help customers understand and document measurable value from Salesforce solutions. You will conduct discovery with IT, Salesforce, security, and business leadership, identify outcomes, and translate them into value reports and executive-ready stories.

You will collaborate with customer success, sales, and marketing to support renewals and strategic opportunities, while recommending additional value-driving options across

Qualifications

• Experience in value consulting, management consulting, customer success, enterprise SaaS consulting, or business transformation.
• Strong familiarity with the Salesforce ecosystem and how Salesforce teams operate.
• Working knowledge of Salesforce data backup and recovery, security, audit trails, compliance, governance, and release/change-management practices.
• Ability to speak credibly with both technical practitioners and executive stakeholders.
• Experience building ROI analyses, value assessments, business cases, customer success stories, or executive reports.
• Excellent discovery, interviewing, analysis, writing, and presentation skills.
• Strong judgment: distinguish verified customer outcomes from assumptions and document methodology clearly.

Responsibilities

• Interview customer stakeholders across IT, Salesforce, security, compliance, operations, and business leadership.
• Understand the customer’s initial challenges, current workflows, risks, and business priorities.
• Identify and quantify outcomes such as time savings, reduced operational effort, lower risk, stronger compliance readiness, improved data resilience, faster recovery, better governance, and increased Salesforce-team productivity.
• Translate technical capabilities and customer usage into credible business-value stories.
• Create concise customer value reports, ROI summaries, executive presentations, and inputs for customer success stories.
• Partner with customer success, sales, solutions consulting, and marketing teams to support renewals, expansions, executive business reviews, and strategic sales opportunities.
• Recommend additional opportunities for customers to realize more value from their Salesforce environment.

Skills

Value consulting

Executive communication

Interviewing

ROI analysis

Sales alignment

Storytelling

Tools

Salesforce

Job description

Flosum is seeking a fractional, client-facing Business Value Consultant to help customers understand and document measurable value from Salesforce solutions. You will conduct discovery with IT, Salesforce, security, and business leadership, identify outcomes, and translate them into value reports and executive-ready stories.

You will collaborate with customer success, sales, and marketing to support renewals and strategic opportunities, while recommending additional value-driving options across