Crowd Manager – Ilitch Sports + Entertainment

Olympia Entertainment Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Ilitch Sports + Entertainment is seeking a Crowd Manager to maintain security and safety at venues for events, ensuring policy and procedures are followed to provide a safe environment for colleagues and guests.

The role requires a GED or high school diploma, strong integrity, excellent customer service, and the ability to work flexible event schedules. You will conduct screenings and respond to incidents while communicating effectively with guests and teams.

Qualifications

• High school diploma or GED required.
• Demonstrates integrity and ethical standards.
• Excellent customer service skills are essential.
• Flexible schedule; ability to work most event dates/times.
• Ability to work well under pressure and maintain professionalism.
• Ability to sit, stand, or walk for extended periods.
• Ability to conduct screenings including physical searches and use of a handheld wand.
• Must have the stamina to function in a dynamic, demanding environment.
• Ability to write effective incident reports.

Responsibilities

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening with WTMD, handheld wand, and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside venues.
• Interact with guests, provide information and directions in a positive manner.
• Provide effective verbal and written communications as appropriate.
• Identify, diagnose and resolve safety concerns.
• Enforce security best practices and raise safety awareness.

Skills

Integrity

Customer service

Flexibility

Work under pressure

Communication

Stamina

Incident reporting

Education

High school diploma or GED

Job description

Amaze, Inspire, Unite Job Summary: The Crowd Manager is responsible for maintaining security and safety at venues and to ensure policy and procedures are followed to provide a safe and enjoyable environment for colleagues and guests attending events.

Key Responsibilities:

• Ensure security and safety of colleagues and guests.
• Ensure security and safety of the venue.
• Manage the movement of activities and guests.
• Perform security screening through the use of Walk Through Metal Detectors (WTMD), handheld wands and bag checks.
• Monitor, patrol and respond to emergency situations inside/outside venues.
• Interact with guests attending events, provide information and direction in a positive and friendly manner.
• Provide effective communication both verbal and written where appropriate.
• Identify, diagnose and resolve safety concerns.
• Effectively generate safety awareness and enforce security best practices.

Required Knowledge, Skills and Abilities:

• High school diploma or general education degree (GED).
• Possess a high level of integrity and ethical standards.
• Excellent customer service skills.
• Flexible schedule; must be able to work most event dates and times.
• Ability to work well under pressures and maintain a positive and professional attitude.
• Ability to sit, stand, navigate stairs, and/or walk for extended periods of time.
• Ability to conduct screening including physical searches and use of a hand held wand.
• Must have the physical stamina to function in a dynamic, demanding work environment.
• Effective communication skills and the ability to write an effective incident report.

Working Conditions:

• Exposure to high noise levels
• Exposure to strobe lights
• Varying weather conditions, from extreme heat to freezing temperature
• Ability to lift up to 20 lbs.

The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not to be construed as an exhaustive statement of all supplemental duties, responsibilities or nonessential requirements. The Company has the right to change, modify, suspend, interrupt or cancel in whole or in part any job functions outlined in a job description at any time and without advance notice to the colleague. All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment. Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual’s race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY

Ilitch Companies and our colleagues are committed to being the best in all that we do - whether it's providing a delicious, quality meal from Little Caesars, delivering fresh food to our Little Caesars restaurants, baking quality food products at Champion Foods, supporting world-class teams like the Detroit Red Wings and Detroit Tigers or offering unforgettable live entertainment at top-rated venues like Little Caesars Arena, the Fox Theatre, Pine Knob and other area locations.

Be part of Ilitch Sports + Entertainment’s (IS+E) mission to amaze, inspire and unite. Our colleagues are driven by a commitment to provide world-class sports and entertainment experiences for fans, guests and partners across multiple world-class venues. Ilitch Sports + Entertainment serves as the combined business operations of the Detroit Red Wings, an 11-time Stanley Cup champion and one of the NHL’s Original Six franchises, and the Detroit Tigers, a four-time World Series champion and charter member of MLB’s American League. IS+E also maintains a joint venture interest in 313 Presents, Detroit’s premier live entertainment company. The company operates such major venues as the award-winning and state-of-the-art Little Caesars Arena, home to the Red Wings and the NBA’s Detroit Pistons; Comerica Park, home of the Tigers and concerts; and the iconic Fox Theatre, one of the most historic music venues in North America. IS+E also provides facility management services at Michigan Lottery Amphitheatre, Meadow Brook Amphitheatre, and Pine Knob Music Theatre – the top amphitheater in the world according to Pollstar’s 2022 Year-End Rankings.