Foundry Apps Product Analyst II: Lifecycle and Delivery

McCarthy Holdings, Inc.

St. Louis (MO)

On-site

USD 70,000 - 110,000

Full time

2 days ago

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Job summary

McCarthy Holdings, Inc. is seeking a Product Analyst II for Foundry Applications in St. Louis to translate business needs into actionable work, own acceptance criteria, and drive post-transition support.

You will collaborate with Product Leads, engineering, and business sponsors to improve usability, reliability, and process efficiency. You will manage requirements, user stories, and backlog while coordinating configuration, testing, and release validation to ensure successful transitions and

Qualifications

Bachelor’s degree in business, information systems, computer science, operations, or a related field.
Minimum of three years of experience in product management, systems analysis, business analysis, application support, implementation, or a related role managing business applications through launch, transition, or steady-state operations.
Strong verbal and written communication, problem-solving, analytical, and stakeholder-management skills.
Solid understanding of business application lifecycles and the ability to map current-state and future-state workflows, ownership models, support needs, and transition requirements.
Proficiency in requirements elicitation, user story writing, process mapping, acceptance criteria, and designing practical product or configuration changes in partnership with Product and technical teams.
Experience with application testing, release validation, support readiness, runbooks, knowledge articles, Tier 2 support, root-cause analysis, and converting incidents or feedback into clear backlog items.
Ability to monitor usage, adoption, incident, performance, and support trends and turn them into actionable insights while partnering effectively with business sponsors, engineers, support teams, and technical partners.

Responsibilities

Serve as the subject matter expert for assigned Foundry applications, including their business processes, users, data dependencies, integrations, operating procedures, and lifecycle status.
Coordinate application intake and transition from Foundry development into steady-state ownership by validating product artifacts, readiness criteria, risks, dependencies, ownership, support tiers, and escalation paths.
Partner with business sponsors, Foundry Engineering & Intelligence, Product Support, Digital Business Partners, power users, and technical teams to improve usability, reliability, adoption, process efficiency, visibility, and decision support.
Translate business needs, user feedback, transition gaps, and production issues into requirements, user stories, acceptance criteria, process maps, support scenarios, and backlog items; performs fit-gap analysis with the Product Lead.
Plan and executes application configuration, testing, release validation, and user acceptance activities, ensuring changes meet defined requirements and acceptance criteria.
Maintains product, data, integration, release, training, and support documentation, including runbooks, troubleshooting guidance, known issues, access procedures, and knowledge articles.
Provides structured Tier 2 support and manages post-transition product health by classifying and routing issues, maintaining backlog and release inputs, monitoring usage and support trends, and contributing to change management, governance, and lifecycle decisions.
Usage, adoption, incident, performance, data-quality, and support metrics are available and used to guide improvement and lifecycle decisions.
Business stakeholders view assigned Foundry applications as usable, reliable, supportable, and responsive to business needs.
The Group Product Manager and Product Lead view the Analyst as a dependable partner for application intake, transition, delivery, support, and continuous improvement.