Product Analyst II – Foundry Applications

McCarthy Holdings, Inc.; St. Louis (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

McCarthy Holdings, Inc. is seeking a Product Analyst II for Foundry Applications in St. Louis to translate business needs into actionable work, own acceptance criteria, and drive post-transition support.

You will collaborate with Product Leads, engineering, and business sponsors to improve usability, reliability, and process efficiency. You will manage requirements, user stories, and backlog while coordinating configuration, testing, and release validation to ensure successful transitions and

Qualifications

• Bachelor’s degree in business, information systems, computer science, operations, or a related field.
• Minimum of three years of experience in product management, systems analysis, business analysis, application support, implementation, or a related role managing business applications through launch, transition, or steady-state operations.
• Strong verbal and written communication, problem-solving, analytical, and stakeholder-management skills.
• Solid understanding of business application lifecycles and the ability to map current-state and future-state workflows, ownership models, support needs, and transition requirements.
• Proficiency in requirements elicitation, user story writing, process mapping, acceptance criteria, and designing practical product or configuration changes in partnership with Product and technical teams.
• Experience with application testing, release validation, support readiness, runbooks, knowledge articles, Tier 2 support, root-cause analysis, and converting incidents or feedback into clear backlog items.
• Ability to monitor usage, adoption, incident, performance, and support trends and turn them into actionable insights while partnering effectively with business sponsors, engineers, support teams, and technical partners.

Responsibilities

• Serve as the subject matter expert for assigned Foundry applications, including their business processes, users, data dependencies, integrations, operating procedures, and lifecycle status.
• Coordinate application intake and transition from Foundry development into steady-state ownership by validating product artifacts, readiness criteria, risks, dependencies, ownership, support tiers, and escalation paths.
• Partner with business sponsors, Foundry Engineering & Intelligence, Product Support, Digital Business Partners, power users, and technical teams to improve usability, reliability, adoption, process efficiency, visibility, and decision support.
• Translate business needs, user feedback, transition gaps, and production issues into requirements, user stories, acceptance criteria, process maps, support scenarios, and backlog items; performs fit-gap analysis with the Product Lead.
• Plan and executes application configuration, testing, release validation, and user acceptance activities, ensuring changes meet defined requirements and acceptance criteria.
• Maintains product, data, integration, release, training, and support documentation, including runbooks, troubleshooting guidance, known issues, access procedures, and knowledge articles.
• Provides structured Tier 2 support and manages post-transition product health by classifying and routing issues, maintaining backlog and release inputs, monitoring usage and support trends, and contributing to change management, governance, and lifecycle decisions.
• Usage, adoption, incident, performance, data-quality, and support metrics are available and used to guide improvement and lifecycle decisions.
• Business stakeholders view assigned Foundry applications as usable, reliable, supportable, and responsive to business needs.
• The Group Product Manager and Product Lead view the Analyst as a dependable partner for application intake, transition, delivery, support, and continuous improvement.

Skills

Verbal communication

Written communication

Stakeholder management

Analytical thinking

Requirements elicitation

User stories

Process mapping

Acceptance criteria

Runbooks

Education

Bachelor’s degree in business, information systems, computer science, operations, or related field

Tools

Runbooks

Knowledge articles

Tier 2 support

Job description

Product Analyst II – Foundry Applications

Information Technology—St. Louis,MO

POSITION SUMMARY

The role translates business needs and product-transition requirements into actionable work, drives solution options in partnership with Product Leads, Foundry Engineering & Intelligence teams, business sponsors, and technical teams, and takes ownership of acceptance criteria, documentation, support readiness, testing, backlog management, and Tier 2 product support with minimal day-to-day direction. The analyst helps ensure that internally built applications are usable, supportable, governed, measurable, and continuously improved after handoff.

• Serves as the subject matter expert for assigned Foundry applications, including their business processes, users, data dependencies, integrations, operating procedures, and lifecycle status.
• Coordinates application intake and transition from Foundry development into steady-state ownership by validating product artifacts, readiness criteria, risks, dependencies, ownership, support tiers, and escalation paths.
• Partners with business sponsors, Foundry Engineering & Intelligence, Product Support, Digital Business Partners, power users, and technical teams to improve usability, reliability, adoption, process efficiency, visibility, and decision support.
• Translates business needs, user feedback, transition gaps, and production issues into requirements, user stories, acceptance criteria, process maps, support scenarios, and backlog items; performs fit-gap analysis with the Product Lead.
• Plans and executes application configuration, testing, release validation, and user acceptance activities, ensuring changes meet defined requirements and acceptance criteria.
• Maintains product, data, integration, release, training, and support documentation, including runbooks, troubleshooting guidance, known issues, access procedures, and knowledge articles.
• Provides structured Tier 2 support and manages post-transition product health by classifying and routing issues, maintaining backlog and release inputs, monitoring usage and support trends, and contributing to change management, governance, and lifecycle decisions.

Success Criteria

• Assigned Foundry applications have clear business and product ownership, documented scope, lifecycle status, and accepted transition criteria.
• Applications entering steady-state ownership have current runbooks, support procedures, escalation paths, access guidance, known issues, data and integration documentation, and training materials.
• Transition and release activities are traceable to requirements, acceptance criteria, decisions, risks, dependencies, and readiness evidence, with low rework and minimal production defects.
• Tier 2 issues are resolved within agreed timeframes, with recurring problems addressed through durable solutions and requests consistently classified and routed.
• Usage, adoption, incident, performance, data-quality, and support metrics are available and used to guide improvement and lifecycle decisions.
• Business stakeholders view assigned Foundry applications as usable, reliable, supportable, and responsive to business needs.
• The Group Product Manager and Product Lead view the Analyst as a dependable partner for application intake, transition, delivery, support, and continuous improvement.

QUALIFICATIONS

• Bachelor’s degree in business, information systems, computer science, operations, or a related field.
• Minimum of three years of experience in product management, systems analysis, business analysis, application support, implementation, or a related role managing business applications through launch, transition, or steady-state operations.
• Strong verbal and written communication, problem-solving, analytical, and stakeholder-management skills.
• Solid understanding of business application lifecycles and the ability to map current-state and future-state workflows, ownership models, support needs, and transition requirements.
• Proficiency in requirements elicitation, user story writing, process mapping, acceptance criteria, and designing practical product or configuration changes in partnership with Product and technical teams.
• Experience with application testing, release validation, support readiness, runbooks, knowledge articles, Tier 2 support, root-cause analysis, and converting incidents or feedback into clear backlog items.
• Ability to monitor usage, adoption, incident, performance, and support trends and turn them into actionable insights while partnering effectively with business sponsors, engineers, support teams, and technical partners.

McCarthy is proud to be an equal opportunity employer, including disability and protected veteran status.