Founding Spa Operations Supervisor — Massage Scheduling

Yora Nordic Spa Brownstone; Portland (CT); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellness benefits

Paid time off

Employee wellness privileges and 할인

Bistro and retail discounts

Growth and development opportunities

Descripción de la vacante

Yora Nordic Spa is launching in October 2026 and seeks a Massage Supervisor to lead daily massage operations alongside Front Desk. You will manage schedules, availability, room readiness and inventory to ensure smooth guest experiences from day one.

The role emphasizes coaching, forecasting, recruitment support and adherence to safety and licensing standards. This on-site position offers growth within a growing wellness brand.

Formación

• Two to four or more years of supervisory, scheduling or operational experience in a service environment.
• Experience creating employee schedules and coordinating daily staffing.
• Strong understanding of capacity management and resource utilization.
• Experience forecasting business demand and adjusting staffing accordingly.
• Experience with inventory management, purchasing and supply ordering.
• Experience supporting recruitment, onboarding and employee performance.
• Excellent organizational and numerical skills with problem-solving ability.

Responsabilidades

• Coordinate the daily Massage operation, including treatment schedules, Therapist availability and room assignments.
• Build and maintain Massage Therapist schedules based on forecasted treatment demand.
• Monitor appointment availability, treatment capacity and room utilization throughout the day.
• Adjust schedules proactively in response to demand, cancellations and changes in volume.
• Coordinate with Front Desk to manage appointment changes and guest needs.
• Ensure treatment rooms, products, linens, equipment and supplies are ready for scheduled treatments.
• Maintain daily task lists, opening/closing, and required documentation.
• Manage inventory, ordering and par levels for products and supplies.
• Support recruitment, onboarding and orientation of Massage Therapists.
• Partner with Massage Therapist Trainer on training and competency sign-offs.
• Provide coaching on attendance, schedule adherence and performance.
• Prepare forecasts and use data to improve performance.
• Respond promptly to guest, equipment, maintenance and safety issues.

Conocimientos

Supervisory experience

Scheduling expertise

Capacity management

Forecasting demand

Inventory management

Recruitment support

MS Office proficiency

Strong communication

Herramientas

Scheduling software

POS systems

Inventory software

Descripción del empleo

Yora Nordic Spa is launching in October 2026 and seeks a Massage Supervisor to lead daily massage operations alongside Front Desk. You will manage schedules, availability, room readiness and inventory to ensure smooth guest experiences from day one.

The role emphasizes coaching, forecasting, recruitment support and adherence to safety and licensing standards. This on-site position offers growth within a growing wellness brand.