Founding Product Ops Leader — Shape Strategy & Metrics

Auctor; New York (NY); Vor Ort; USD 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Equity with real upside

Competitive salary

Medical, dental, and vision coverage

Monthly wellness stipend

Unlimited PTO

Meal stipend and dinners after late工作

Weekly team events

Zusammenfassung

Auctor, based in New York, is building the AI layer for professional services and software implementation. As a Product Operations Manager, you’ll turn field feedback into clear themes and metrics, guiding what to build and why it matters.

You’ll own the systems that connect customers, engineering, deployment, and go-to-market, enabling fast, data-driven decisions. You’ll synthesize demand, define product health dashboards, and run rituals that drive real decisions, balancing vision with

Qualifikationen

• 2–10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software.
• Strong written and verbal communication skills.
• Strong experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus).

Aufgaben

• Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme.
• Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion.
• Build the dashboards and reporting that give the team a clear, real-time read on product health.
• Run the recurring product sync and other rituals so they drive real product decisions, not status updates.
• Document the vision, the roadmap, and why behind each initiative so the full team stays aligned.
• Partner with go-to-market on positioning, product assets, demos, and launch readiness.
• Work directly with deployment strategists to turn field insight into roadmap input.
• Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation.
• Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest.

Kenntnisse

Product operations

Product management

Strategy & ops

Business operations

Consulting

Tools

Salesforce

Oracle

SAP

NetSuite

Workday

ServiceNow

Jobbeschreibung

Auctor, based in New York, is building the AI layer for professional services and software implementation. As a Product Operations Manager, you’ll turn field feedback into clear themes and metrics, guiding what to build and why it matters.

You’ll own the systems that connect customers, engineering, deployment, and go-to-market, enabling fast, data-driven decisions. You’ll synthesize demand, define product health dashboards, and run rituals that drive real decisions, balancing vision with