Director, Product Operations

lwolf; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

lwolf is seeking an experienced Head of Product Operations to build and run the operating system for a multi-product software organization. This hands-on leadership role will establish the product operations function, streamline how the team plans, delivers, learns, and uses AI in daily work, and align product strategy with measurable outcomes.

You will drive lifecycle improvements, collaborate cross-functionally, and implement AI-enabled workflows to boost efficiency and decision making across

Qualifications

• 8+ years in product operations, product management, or related roles in B2B SaaS.
• 3+ years in senior or director-level roles.

Responsibilities

• Define and improve product’s lifecycle from discovery to launch readiness.
• Coordinate with Engineering on handoffs, definitions, capacity, and visibility.
• Lead planning cycles and prepare data/materials for product line reviews.
• Introduce AI-supported workflows for research, requirements, analysis, and reporting; measure productivity impact.
• Partner with Marketing, Operations, Sales, and CS on launches, enablement, and feedback loops.
• Own product metrics, dashboards, analytics tools, data quality, and playbooks; automate reporting and provide insights.

Skills

Product operations

Senior leadership

AI workflows

Data analytics

Jira

CRM systems

Tools

Jira

CRM systems

CS platforms

Conversation intelligence

Job description

Role overview

Build and run the operating system for a multi-product software organization, helping product leaders focus on customer outcomes through clear processes, useful data, and reliable communication. This is a hands-on leadership position that will establish the product operations function while improving how the team plans, delivers, learns, and uses AI in its daily work.

Responsibilities

• Define and improve product’s part of the software development lifecycle, from discovery and requirements through prioritization, acceptance, and launch readiness.
• Coordinate with Engineering on handoffs, shared definitions, capacity, and delivery visibility.
• Lead planning cycles and prepare the data and materials for recurring product line reviews.
• Introduce AI-supported workflows for research, requirements, analysis, and reporting, and measure their productivity impact.
• Partner with Product Marketing, Operations, Sales, and Customer Success on launches, release information, enablement, and customer feedback loops.
• Own product metrics, dashboards, analytics tools, data quality, and playbooks; automate manual reporting and provide insights across the business.

Requirements

• At least 8 years in product operations, product management, technical program management, or product-focused consulting in B2B SaaS, including 3 or more years in a senior or director-level role.
• Experience building or rebuilding product operations in a growing software business, with examples of the work delivered.
• Fluency with AI tools and ability to design, measure, and improve AI-enabled workflows.
• Strong data skills, including defining SaaS product metrics, building dashboards, and turning analysis into recommendations.
• Experience with product and business tools such as Jira, customer success platforms, CRM systems, or conversation intelligence software.

Nice to have

Experience in vertical SaaS, a private-equity-backed company, or a multi-product portfolio.