Founding Product Operations Manager

Auctor AI Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Auctor AI Inc. is building the AI layer for professional services and software implementation in New York.

We are seeking a Product Operations Manager to turn raw customer signal into sharp product decisions and to own systems connecting customers, engineering, deployment, and go-to-market. You will synthesize feedback, define metrics, and build real-time dashboards to keep the team aligned on priorities and product health.

Qualifications

• 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—enterprise software.
• Strong written and verbal communication skills.
• Strong experience with data and metrics; comfort with technical concepts and product tooling.

Responsibilities

• Own how customer feedback gets captured and synthesize requests into a structured view of demand.
• Define and instrument metrics that show product health from usage to adoption.
• Build dashboards and reporting for real-time product health insights.
• Run recurring product syncs and rituals to drive real product decisions.
• Document the vision, roadmap, and rationale to keep the team aligned.
• Partner with GTM on positioning, assets, demos, and launch readiness.
• Work with deployment strategists to turn field insights into roadmap input.
• Own and rationalize the product tech stack for feedback, analytics, and documentation.
• Establish a prioritization frame weighing vision and customer impact.

Skills

Strong written and verbal comms

Data and metrics

Product tooling

Job description

Why Auctor

Auctor is building the AI layer for professional services and software implementation. Think of us as the brain behind the best solution engineers, forward-deployed engineers, and onboarding teams—automating the documentation, the discovery, and the decision-making that powers $400B+ in services work. We're going after one of the biggest software categories of the decade.

The Opportunity

As a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working.

You'll own the systems that connect our customers, engineering, deployment, and go-to-market—synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead.

What You'll Build

• Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme

• Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion

• Build the dashboards and reporting that give the team a clear, real-time read on product health

• Run the recurring product sync and other rituals so they drive real product decisions, not status updates

• Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned

• Partner with go-to-market on positioning, product assets, demos, and launch readiness

• Work directly with deployment strategists to turn field insight into roadmap input

• Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation

• Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest

What You Bring

• 2-10+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software

• Strong written and verbal communication skills

• Strong experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)