Founding Product & Operations Lead, Research Data

Greylock Partners; San Francisco (CA); Presencial; USD 180 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Direct access to founders

Resumo da oferta

Greylock Partners is looking for an entrepreneurial product and operations builder to own a core capability behind our AI products: collecting high‑quality data from real people. You’ll translate customer needs into study scopes, delivery commitments, budgets, and timelines, and help shape the data‑ops roadmap with engineering.

Initially you’ll run early studies, negotiate with partners, and resolve delivery problems.

Qualificações

• Experience turning customer needs into repeatable data collection workflows.
• Ability to manage data sourcing, partnerships, and study delivery.
• Strong collaboration with engineering, research, and operations.

Responsabilidades

• Build and scale a data-collection operation from initial projects.
• Translate customer needs into scopes, budgets, and timelines.
• Shape the product and automation roadmap with engineering.
• Develop supplier partnerships across panels and recruitment partners.
• Negotiate terms and manage delivery economics.
• Run early studies from setup to data delivery, fielding, and quality checks.
• Establish sampling, screening, and validation practices with researchers.

Conhecimentos

Product management

Operations management

AI data operations

Vendor management

Partnership negotiation

Technical collaboration

Data quality

Project delivery

Ferramentas

Survey platforms

Automation tools

Descrição da oferta de emprego

An early-stage Greylock investment is building AI-powered tools that help companies understand how customers may respond to new products, messaging, and market changes. The platform combines real respondent data with AI-based prediction and simulation to help organizations make better decisions faster.

The founders bring experience leading a major enterprise business, developing commercially deployed AI products, and launching new businesses at scale.

Summary

We’re looking for an entrepreneurial product and operations builder to own a core capability behind our AI products: collecting high-quality data from real people.

Starting with customer needs, you’ll build how we source that data, establish supplier partnerships, and work with engineering to turn early delivery workflows into scalable capabilities. You’ll own delivery performance and economics, help shape the supporting product and automation roadmap, and build the function as demand grows.

Experience in enterprise AI delivery, AI data operations, or human-in-the-loop systems is especially relevant. You may have helped customers deploy AI products, built workflows for collecting human-generated data, or managed expert and contributor networks.

You’ll work directly with the CTO and collaborate across customer-facing teams, research, and engineering. Initially, you’ll personally launch studies, negotiate with partners, and resolve delivery problems. Over time, you’ll turn those experiences into better systems, tools, and a team.

What You’ll Own

• Build the research data operation from its earliest customer projects into a repeatable, scalable capability.
• Translate customer needs into study scopes, delivery commitments, budgets, and timelines.
• Help shape the product and automation roadmap with engineering, identifying where software can improve speed, quality, and cost.
• Develop supplier partnerships across panel providers, respondent recruitment partners, and survey platforms.
• Negotiate commercial terms and own delivery economics, making informed tradeoffs across cost, speed, and quality.
• Personally run early studies from setup through recruitment, fielding, quality checks, and data delivery.
• Partner with researchers to establish sampling, screening, and validation practices, including safeguards against fraudulent or low-quality responses.
• Establish performance measures and build the processes and team needed to support growing demand.

What We’re Looking For

You’ve taken an ambiguous customer or business problem and built a working product, service, or operation around it. You enjoy understanding what customers need, figuring out how to deliver it, and improving the system with each iteration.

Your background could include product management, business operations, enterprise AI delivery, AI data operations, research operations, or building a new business. Experience at an AI data or services company is especially relevant when it includes translating customer requirements into dependable data collection, human contribution, or evaluation workflows.

Strong candidates bring:

• Demonstrated ownership of a product, service, or operational program from initial concept through launch and improvement.
• Commercial judgment, including experience scoping commitments, negotiating partnerships, managing costs, or improving delivery economics.
• Technical fluency and experience partnering with engineers to build tools and automate workflows.
• Hands‑on execution, including managing vendors, troubleshooting problems, and handling operational details yourself.
• The ability to learn an unfamiliar domain quickly and work effectively with specialists.
• Clear communication across customer expectations, research requirements, and engineering priorities.

Prior experience with panels, survey fielding, or market research is valuable but not required. We welcome candidates who have built in adjacent domains and can demonstrate how they learned and delivered.

Especially Relevant Experience

• Building or delivering enterprise AI products that depend on high‑quality human‑generated data.
• Managing contributor networks, expert recruitment, annotation, evaluation, or other human‑in‑the‑loop operations.
• Turning customer‑specific AI delivery work into repeatable processes, tools, and product capabilities.
• Launching a new product, service, or business operation.
• Delivering customer projects with responsibility for timelines, budgets, and quality.
• Building supplier networks or marketplaces, or working with respondent recruitment, survey platforms, and research data quality.

Why Join

You’ll help build a capability central to the company’s product and customer value. The role offers direct access to the founders, influence over how the operation and supporting technology develop, and the opportunity to build a function from the ground up.

About Greylock

Greylock is a 1st-tier, early‑stage venture capital firm that partners with exceptional founders at the seed and Series A stages. Our mission is to help realize rare potential — backing category‑defining companies such as Figma, Anthropic, Ramp, Rubrik, Airbnb, LinkedIn, Roblox, Dropbox, and Coinbase.

About the Greylock Recruiting Team

As full‑time, salaried employees of Greylock, our team provides free candidate referrals and introductions to our active portfolio companies. Combined, we bring over 125 years of in‑house recruiting experience across startups and large‑scale tech companies