Founding Operations & Onboarding Lead

SimCare; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Early-team equity

Mentorship from founding team

Ownership path across CS ops / sales

In-person in NYC

Job summary

SimCare is hiring a full-time Operations & Customer Success Associate in NYC to own onboarding and grow scalable processes as the team expands.

You'll coordinate university program onboarding, track timelines, maintain account health, and build the systems that keep our growing customer base aligned. The role sits at the heart of customer success, onboarding, and internal operations, with high visibility to the founding team.

Qualifications

• 0–2 years in operations, customer success, sales support, or a related role.
• Exceptional organizational skills with high attention to detail.
• Strong written communication across channels.
• Proficiency with productivity tools like Google Workspace, Slack, Notion, Linear.
• Comfortable with ambiguity and moving fast, prioritizing ruthlessly.
• Obsessive about follow-through: commitments tracked to completion.

Responsibilities

• Own customer onboarding and success operations.
• Coordinate onboarding for new university programs and manage timelines.
• Maintain account health, document client interactions, and identify at-risk relationships.
• Build CRM hygiene and pipeline accuracy; create scalable processes.

Skills

Organizational skills

Written communication

Productivity tools

Ambiguity tolerance

Follow-through

Tools

Google Workspace

Slack

Notion

Linear

Job description

SimCare is hiring a full-time Operations & Customer Success Associate in NYC to own onboarding and grow scalable processes as the team expands.

You'll coordinate university program onboarding, track timelines, maintain account health, and build the systems that keep our growing customer base aligned. The role sits at the heart of customer success, onboarding, and internal operations, with high visibility to the founding team.