Founding Operations Associate

SimCare; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Early-team equity

Mentorship from founding team

Ownership path across CS ops / sales

In-person in NYC

Job summary

SimCare is hiring a full-time Operations & Customer Success Associate in NYC to own onboarding and grow scalable processes as the team expands.

You'll coordinate university program onboarding, track timelines, maintain account health, and build the systems that keep our growing customer base aligned. The role sits at the heart of customer success, onboarding, and internal operations, with high visibility to the founding team.

Qualifications

• 0–2 years in operations, customer success, sales support, or a related role.
• Exceptional organizational skills with high attention to detail.
• Strong written communication across channels.
• Proficiency with productivity tools like Google Workspace, Slack, Notion, Linear.
• Comfortable with ambiguity and moving fast, prioritizing ruthlessly.
• Obsessive about follow-through: commitments tracked to completion.

Responsibilities

• Own customer onboarding and success operations.
• Coordinate onboarding for new university programs and manage timelines.
• Maintain account health, document client interactions, and identify at-risk relationships.
• Build CRM hygiene and pipeline accuracy; create scalable processes.

Skills

Organizational skills

Written communication

Productivity tools

Ambiguity tolerance

Follow-through

Tools

Google Workspace

Slack

Notion

Linear

Job description

About SimCare

SimCare helps behavioral health programs train, assess, and support students through realistic AI patient simulations, structured skill feedback, and clearer visibility into clinical readiness. For universities and provider orgs, it creates a more consistent way to track competency, manage supervision workflows, and help clinicians train at scale.

We're a YC-backed company with 100+ universities live and double that in active pipeline. We crossed seven figures in revenue in our first year of sales. We've done the hardest thing in edtech: proven distribution. Universities are coming to us. Now we need to build the operational infrastructure to meet that demand, and once that foundation is in place, return to outbound and scale exponentially.

About the Role

Full-Time | Founding Team
The CEO is running demos and closing deals. The Head of Growth is managing accounts and partnerships. The CTO is building product. Universities are signing on faster than our small team can manage.

We need someone who can own the follow-through: track commitments, build the systems that don't exist yet, and be the person everyone knows will get it done. You'll work across customer success, onboarding, and internal operations, shipping processes that let the company scale.

What You'll Do

Own customer onboarding and success operations

• Coordinate onboarding for new university programs: logistics, setup, access, and communication
• Track implementation timelines and flag delays before they become problems
• Maintain account health, document client interactions, and surface at-risk relationships early
• Serve as the internal point of contact for customer follow-through

Build the operational infrastructure

• Own CRM hygiene and pipeline accuracy
• Track commitments made to prospects and customers and ensure timely follow-up
• Identify manual, repetitive processes and build systems that eliminate them
• Support the team across sales, customer success, and internal operations as needed

What We're Looking For

Required

• 0–2 years in operations, customer success, sales support, or a related role
• Exceptional organizational skills: you catch what others miss and nothing slips through
• Strong written communication: clear, warm, and direct across every channel
• Proficiency with productivity tools (Google Workspace, Slack, Notion, Linear, etc.)
• Comfortable with ambiguity and moving fast: you prioritize ruthlessly and adapt quickly
• Obsessive about follow-through: a commitment made is a commitment tracked to completion

Nice to have

• Experience with AI tools as a core part of how you work (ChatGPT, Claude, etc.)
• Knowledge of process automation (Zapier, Make, or similar)
• Interest in edtech, healthcare, or clinical education
• Direct experience in a high-growth startup environment

What We Offer

• $80,000–$100,000 base salary
• Early-team equity
• Direct access to and mentorship from the founding team
• A role where your work directly shapes how the company scales
• Clear path to ownership across customer success ops, sales ops, or broader operations
• In-person in NYC: you're in the room where decisions get made