Founding Operations Lead — Scale an AI-Law Firm

US Health Partners, LLC; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive base salary

Competitive equity

Health, dental, and vision coverage

Catered lunches and dinners

Wellness and learning stipends

401(k)

Unlimited PTO

Job summary

Arceus, the AI-native law firm, is hiring a Founding Operations lead in San Francisco to build the operational backbone of a high-growth startup. This in-person role supports operations, customer success, and the legal delivery team to keep the company moving fast.

You move fast, document playbooks, and implement repeatable systems across the organization. Expect long hours in a high-ownership environment with substantial impact.

Qualifications

• 2-5 years of work experience in management consulting, investment banking, or a similar analytical, high-performance environment; startup, high-growth background also a strong plus.
• You are relentless, and will work 12+ hours per day, 6 days a week (yes, including weekends).
• You thrive in an environment with an exceptionally high bar, where everyone is expected to go above and beyond.
• You own outcomes from start to finish and have a track record of never dropping the ball.

Responsibilities

• Drive cross-functional process — handoffs, scheduling, service-level tracking, reporting, and coordination between Legal, CS, and GTM.
• Support the customer operating experience — satisfaction tracking, follow-up, and process improvements across the entire customer journey.
• Enable legal delivery — act as the supporting function to our legal team, driving cross-functional process optimizations that let lawyers spend their time on legal work.
• Find and remove friction — identify where operations and customers are getting stuck, and drive the product and process changes that fix it.
• General operations — billing, vendors, scheduling, office, and whatever else keeps the company running.
• Jump on whatever needs doing to keep the company moving fast

Skills

Ownership

Documentation

Systems thinking

Time management

Fast-paced

Resilience

Job description

Arceus, the AI-native law firm, is hiring a Founding Operations lead in San Francisco to build the operational backbone of a high-growth startup. This in-person role supports operations, customer success, and the legal delivery team to keep the company moving fast.

You move fast, document playbooks, and implement repeatable systems across the organization. Expect long hours in a high-ownership environment with substantial impact.