Founding Member Specialist - Shape a New Club Experience

Sam's Club; Katy (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Live Better U education program

Job summary

Sam’s Club in Katy, TX is opening a brand-new club and is seeking friendly, dependable teammates to join the founding team. As a Member Specialist, you’ll help deliver a seamless, positive experience for members from day one, assist with purchases, returns, and answering questions.

You’ll work at the front of the club, support checkout and entrance/exit areas, and help members navigate self-service technology while upholding safety and organization.

Qualifications

• Retail experience including operating front end equipment (cash register)
• Experience with mobile retail applications

Responsibilities

• Provide exceptional member service by greeting members and identifying their needs
• Process purchases, returns, refunds, and exchanges according to company policies
• Assist members with self-service technology and checkout processes
• Maintain clean, organized, and efficient checkout, entrance, and exit areas
• Verify memberships, review receipts, and support asset protection procedures
• Resolve member issues and concerns with professionalism and care
• Promote Sam’s Club products, services, and memberships
• Assist with merchandise organization, zoning, and maintaining a member-ready environment

Skills

Front-end cashiering

Mobile retail apps

Tools

POS systems

Self-checkout kiosks

Job description

Sam’s Club in Katy, TX is opening a brand-new club and is seeking friendly, dependable teammates to join the founding team. As a Member Specialist, you’ll help deliver a seamless, positive experience for members from day one, assist with purchases, returns, and answering questions.

You’ll work at the front of the club, support checkout and entrance/exit areas, and help members navigate self-service technology while upholding safety and organization.