Founding Member Experience Specialist

Sam's East, Inc.; Baytown (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Stock purchase plan

Company-paid life insurance

Paid time off

Job summary

Sam’s Club is opening a brand-new club in Baytown, TX, and seeks friendly, dependable members to help launch a premier experience for shoppers. As a Member Specialist, you will support front-end operations, assist with purchases, returns, and member inquiries, and ensure a smooth entry and checkout flow.

You will join a founding Baytown team focused on service excellence, collaboration, and growth, with competitive pay and benefits.

Qualifications

• Customer-focused service experience preferred.
• Ability to assist with purchases, returns, and inquiries.
• Comfort with using self-service technology and checkout processes.
• Maintain a clean, organized front-end/entrance area.

Responsibilities

• Greet members and identify needs.
• Process purchases, returns, refunds, and exchanges per policy.
• Assist with self-service technology and checkout processes.
• Maintain clean, organized checkout/entrance areas and respond to questions.
• Verify memberships and support asset protection procedures.
• Resolve member issues with professionalism and care.
• Promote Sam’s Club products, services, and memberships.

Skills

Member service

Cash handling

Communication

Problem-solving

Technology proficiency

Tools

POS system

Self-checkout tech

Job description

Sam’s Club is opening a brand-new club in Baytown, TX, and seeks friendly, dependable members to help launch a premier experience for shoppers. As a Member Specialist, you will support front-end operations, assist with purchases, returns, and member inquiries, and ensure a smooth entry and checkout flow.

You will join a founding Baytown team focused on service excellence, collaboration, and growth, with competitive pay and benefits.