Founding Member Specialist – Front End

Sam's East, Inc.; Tomball (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits including medical, eye

401(k)

Paid time off

Company discounts

Live Better U education program

Job summary

Sam’s Club Tomball is opening a brand-new club located at 13255 N. Grand Pkwy, Tomball, TX 77375, and seeks friendly, dependable individuals to join as founding Member Specialists.

You will help shape the member experience from day one, guiding guests, answering questions, and ensuring a welcoming environment. The role emphasizes delivering exceptional service, handling purchases and returns, assisting with self-service technology, and maintaining a clean, organized front-end area.

Qualifications

• Are passionate about delivering excellent member service
• Have strong communication and problem-solving skills
• Thrive in a fast-paced, high-volume environment
• Are comfortable handling transactions and working with technology
• Stay calm and professional when resolving member concerns
• Adapt quickly to changing tasks and business needs
• Are available for flexible scheduling, including weekends and holidays
• Bring a positive attitude and strong work ethic

Responsibilities

• Provide exceptional member service by greeting members and identifying their needs
• Process purchases, returns, refunds, and exchanges according to company policies
• Assist members with self-service technology and checkout processes
• Maintain clean, organized, and efficient checkout, entrance, and exit areas
• Verify memberships, review receipts, and support asset protection procedures
• Resolve member issues and concerns with professionalism and care
• Promote Sam’s Club products, services, and memberships
• Assist with merchandise organization, zoning, and maintaining a member-ready environment

Job description

Sam’s Club Tomball is opening a brand-new club located at 13255 N. Grand Pkwy, Tomball, TX 77375, and seeks friendly, dependable individuals to join as founding Member Specialists.

You will help shape the member experience from day one, guiding guests, answering questions, and ensuring a welcoming environment. The role emphasizes delivering exceptional service, handling purchases and returns, assisting with self-service technology, and maintaining a clean, organized front-end area.