Founding IT Operations

Crew

New York (NY)

On-site

USD 110,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Relocation assistance

Learning stipend

Rent stipend

Tech equipment

Gym, sauna and cold plunge in office

Commuter benefits

Paid time off (no accrual)

Learning and personal growth stipend

Job summary

Rilla is building the AI-native systems to index billions of real-world conversations from its NYC base. We seek a founder-minded leader to own compliance and IT end-to-end, maintaining SOC 2 and driving HIPAA, GDPR, and ISO 27001 from the ground up.

You'll automate audit readiness with AI, design the IT foundation, and collaborate across engineering, HR, legal, and leadership to move fast without breaking things. This is a high-velocity, high-impact role.

Qualifications

A strong technical foundation: CS background or equivalent hands-on ability.
Fluency with AI tools and ability to automate real work.
Excellent written and verbal communication across technical and non-technical audiences.
Comfort shipping in ambiguity with clarity and blockers removed.
Judgment to operate in regulated systems where details matter.

Responsibilities

Own and maintain SOC 2, and drive HIPAA, GDPR, and ISO 27001 to completion.
Automate compliance workflows with AI so audit readiness is continuous.
Build systems, evidence pipelines, and processes for regulated operations at speed.
Translate between engineering, HR, legal, and leadership to deliver clear, tracked work.
Own device management, network troubleshooting, and day-to-day IT operations.
Stand up IT foundation from scratch and select scalable tooling.
Create visibility into compliance and IT status for leadership.
Hold vendors and auditors to timelines and outcomes.

Skills

AI-curious

Builder mindset

Accountability

Clear communication

Ambition to learn

Education

Computer Science background

Tools

AI tooling

IT systems design

Job description

A Foundational Company

Rilla is on a mission to index the offline world.

Today, we've built the leading sales coaching software for organizations doing sales offline. We have over 1000 customers, including The Home Depot, KKR, Neighborly, and PulteGroup, using our product to enable AI sales coaching across their organization.

We are backed by Google Ventures, Bessemer Ventures, Crew Capital, and Broom Ventures, along with others.

We're an in-office team in NYC with builders who operate like high-speed reinforcement learners. We obsess over our customers, move at a high velocity, are not afraid of failure, and look to maximize our real-world impact.

If you want to build the products and systems for how billions of conversations in the real world are captured and indexed, Rilla is the place to do it.

The Role

As Rilla scales, so does the trust our customers place in us and the compliance and IT backbone that trust runs on. This is a founding role to own it end to end.

You'll maintain SOC 2, and drive HIPAA, GDPR, and ISO 27001 from the ground up. Today this work is done manually, and it doesn't scale. Your job is to turn compliance from a recurring fire drill into an automated, AI-native system that runs itself.

We're looking for a builder who reaches for AI first, automates the boring parts, and treats audits as engineering problems. You'll sit on our BizOps team and work across engineering, HR, legal, and leadership — the connective tissue that keeps everyone moving fast without breaking things that are hard to un-break.

You'll also own the IT foundation itself: device management, network troubleshooting, and general IT ops. There's no dedicated IT system in place today, so you'll get to design it right the first time.

What You'll Do

Own and maintain SOC 2, and drive HIPAA, GDPR, and ISO 27001 to completion
Automate compliance workflows with AI so audit readiness is continuous, not a scramble
Build the systems, evidence pipelines, and processes that let us operate in regulated environments at speed
Translate between engineering, HR, legal, and leadership. Turning ambiguous requirements into clear, tracked, delivered work
Own device management, network troubleshooting, and day-to-day IT operations
Stand up our IT foundation from scratch and choose the tooling we'll grow into
Create clear, trusted visibility into compliance and IT status for leadership
Hold vendors and auditors accountable to timelines and outcomes

Who You Are

An infinite learner. Someone relentless in their curiosity — incredibly AI-curious, and always reaching for the tool or automation before the manual grind.
A builder, not a box-checker. You see compliance and IT as systems to engineer, not checklists to babysit.
A winning attitude. You thrive with extreme accountability, learning as a team, and both giving and receiving rapid feedback.
Extreme clarity in communication. You can bridge engineering, HR, legal, and leadership and leave every room more aligned than you found it.
Unafraid of failure. You take risks and treat failure as an opportunity to learn, grow, and be better the next time.

What We Require

A strong technical foundation. A computer science background or equivalent hands-on technical ability
Genuine fluency with AI tools, and a track record of using them to automate real work
Excellent written and verbal communication across technical and non-technical audiences
Comfort shipping in ambiguity, with a bias for driving clarity and removing blockers
The judgment to operate in regulated systems where the details matter

Nice to Have

Prior compliance experience, SOC 2 at minimum
Hands-on experience with HIPAA, GDPR, or ISO 27001
Experience standing up IT or device management for a growing team

Prior compliance experience is a plus, not a hard requirement. If you're a fast, technical learner who's hungry to own this, we want to hear from you.

Don't Work Here

Please don't join if you're not excited about:

Building the compliance and IT systems for an industry untouched by modern software
Reaching for AI and automation before you reach for a spreadsheet
Working ~60 hrs/week in person with some of the most ambitious people in NYC
Attempting to build a generational company, and the intensity required to do so

Compensation & Benefits