Business Operations

Rilla; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Gym membership

Learning stipend

Job summary

Rilla in New York is seeking a Business Operations professional to enhance their operational frameworks, systems, and processes. You will embed in various teams and help solve complex problems while maintaining high operational efficiency.

The ideal candidate has 2–5+ years in strategy consulting or business operations with exceptional analytical skills. The role demands a hands-on approach and a customer-obsessive mindset to delight clients and solve their pains.

Qualifications

• 2–5+ years in strategy consulting, business operations, finance, or analytical roles.
• Exceptional analytical and problem‑solving skills.
• Strong communication skills for simplifying complex analysis.

Responsibilities

• Get embedded in teams across Rilla to understand workflows.
• Turn messy, manual processes into scalable systems.
• Monitor KPIs and identify bottlenecks to improve efficiency.

Skills

Analytical skills

Problem-solving

Communication

Excel mastery

Tools

CRMs

Automation tools

Business intelligence platforms

Job description

Who We Are

Rilla’s the leading virtual ridealong software for outside sales. Think home improvement, home builders, property managers, and other sales people who talk to customers face to face. Sales reps talk, our mobile app records their conversations, and our AI automatically transcribes and analyzes their conversations to help them improve their sales. Our vision is to bring the power of conversation intelligence from the Zoom meeting and the call center to the more than 10M sales people who work offline. We are one of the fastest growing startups in the world right now and in history. We’re backed by Crystal Huang of Google Ventures, and Byron Deeter from Bessemer Venture Partners, the top Cloud investor in the world. And we’re a Cloud 100 Rising Star company.

The Role

Business Operations, you'll help shape the frameworks, systems, and processes that keep Rilla moving at the speed we’re known for. You'll work directly with leadership and embed yourself across engineering, product, sales, and go-to‑market — partnering with some of the sharpest people you’ve ever worked with to solve problems that don’t have clean answers. This role blends strategic thinking with hands‑on execution. You'll tear apart broken processes and rebuild them. You'll find the thing three people are doing manually and automate it. You'll walk into a team that’s scaling faster than their systems can handle and not leave until there’s structure. It’s an ideal role for someone who is exceptionally organized, thrives in high‑expectation environments, and wants to operate at the center of uncertainty.

Who You Are

• A customer obsessive. Someone deeply cares about delighting clients and solving their pains, not about vanity metrics.
• An infinite learner. You are always looking to learn more and learn faster. You feel uneasy when you get complacent, and you’re constantly seeking discomfort.
• A team player. You love giving and receiving feedback and learning and growing as a team.
• Unafraid of failure. You take risks. You see failure as an opportunity to learn, grow, and be better the next time. In a weird way, you trick your brain into being excited when you fail because it means you get a new opportunity to learn more.
• Affinity for the unconventional. You get a kick out of rejecting conventional wisdom. And you’re not afraid to try weird, crazy, and quite possibly stupid ideas.
• Extremely focused. You practice extreme focus in everything you do. You’re always looking to prioritize your time and resources for maximum efficiency.

What You’ll Do

• Get embedded in teams across Rilla such as engineering, product, sales, and GTM to understand how they work, find what’s slowing them down, and build the structure to fix it.
• Turn messy, manual, or missing processes into systems that scale.
• Implement and manage tools that keep every team operating at peak performance (think CRMs, dashboards, automation).
• Monitor KPIs and operational metrics, identify bottlenecks, and create solutions that improve efficiency company‑wide.
• Oversee systems access management, granting and revoking permissions as needed.

What We Need

• 2–5+ years in strategy consulting, business operations, finance, or other analytical/strategy roles.
• Exceptional analytical and problem‑solving skills; mastery of Excel/Sheets modeling.
• Ability to break down ambiguous problems, structure approaches, and execute with speed and rigor.
• Strong communication skills with the ability to simplify complex analysis for non‑technical audiences.
• High ownership, low ego, and willingness to work across both high‑stakes strategic projects and detailed execution.
• Comfort in fast‑changing, high‑growth environments where priorities evolve quickly.

Nice to Have

• Familiarity with CRMs, workflow automation tools, or business intelligence platforms.
• Exposure to early‑stage or high‑growth startups where you’ve had to build from scratch.
• You’ve fixed something that wasn’t technically your problem to fix.

Please Don't Join If You're Not Excited About

• Working ~70 hrs/week in person with some of the most ambitious people in NYC.
• Attempting to build a generational company, and the intensity required to do so.

Compensation

The estimated salary range for this position is $120,000 - $160,000/year. Successful candidates with competing offers will receive matching and competitive offers. Total compensation for this position may also include Incentive Stock Options and other potential future incentives. This estimate excludes the value of any benefits offered and the potential future value of any long‑term incentives. Our benefits aim to empower Rilla employees in removing roadblocks to achieving their life’s work. The list below details our available benefits and some of the perks that can be enjoyed as an employee of Rilla.

Benefits

• Medical, dental, and vision insurance.
• Breakfast, lunch, dinner, and supplementary food and drink — 6x a week.
• 401(k) retirement plan.
• Gym membership.
• Commuter benefits.
• Relocation assistance.
• Take what you need, paid time off, not accrual‑based.
• $1,000 stipend for learning and personal growth.
• Tech equipment.