Founding Growth Lead: Onboarding & Value Delivery

Ploy; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Ploy is seeking a Growth Manager to own post-sale success. You’ll onboard, configure, and train customers, ensuring fast value realization and high adoption.

You’ll act as the bridge between customers and Product/Engineering, advocating for improvements while maintaining strong relationships across teams. This is a high-ownership, early-stage startup role focused on measurable outcomes.

Qualifications

• 2–4 years of experience in web design, digital marketing, or agency environment.

Responsibilities

• Lead customer onboarding end-to-end: kickoff, requirements, setup, launch, and handoff.
• Configure and validate the customer’s setup in Ploy: design system / brand system, knowledge base, integrations, and ploy configurations.
• Provide customers with best practices to maximize value from Ploy.
• Translate customer goals into an implementation plan with milestones and owners.
• Identify blockers early and drive resolution; build repeatable onboarding playbooks.

Skills

Web design

Digital marketing

Client relationship management

Project management

Job description

Ploy is seeking a Growth Manager to own post-sale success. You’ll onboard, configure, and train customers, ensuring fast value realization and high adoption.

You’ll act as the bridge between customers and Product/Engineering, advocating for improvements while maintaining strong relationships across teams. This is a high-ownership, early-stage startup role focused on measurable outcomes.