Founding Enterprise Account Lead

MLabs; New York (NY); On-site; USD 100,000 - 180,000; Full time

Benefits offered by this job

Competitive base compensation

Quarterly performance bonus (up to 15%

Early-stage equity (stock options)

Medical insurance

401(k) with 5% employer match (US) or

Job summary

MLabs in New York City or London is seeking a founding Account Manager for an on-site, high-intensity role managing key accounts end-to-end. You will own onboarding, client retention, expansion, and cross-functional execution, reporting to executive leadership.

The ideal candidate has 5–10 years in high-touch B2B account management, with a track record of $150k+ ACV, and is based in NYC or London with full work authorization.

Qualifications

• 5–10 years in high-touch account management for B2B core infrastructure, enterprise software, or complex services.
• Experience managing enterprise accounts with $150k+ ACV.
• Stable employment with limited moves in the last years.

Responsibilities

• Lead onboarding and Go-Live execution with structured implementation plans and timelines.
• Coordinate cross-functional teams to resolve issues and maintain client trust.
• Drive executive updates, SLAs, escalation paths, and tailored account success plans.
• Identify early delivery risks and secure renewals and referenceable relationships.
• Identify and close upsell/cross-sell opportunities across regions and programs.
• Translate operational learnings into repeatable playbooks and routines.

Skills

Account Management

Relationship-driven

B2B enterprise software

High-touch service

Revenue growth

Deal management

Job description

MLabs in New York City or London is seeking a founding Account Manager for an on-site, high-intensity role managing key accounts end-to-end. You will own onboarding, client retention, expansion, and cross-functional execution, reporting to executive leadership.

The ideal candidate has 5–10 years in high-touch B2B account management, with a track record of $150k+ ACV, and is based in NYC or London with full work authorization.