Founding Engineer (Support)

Mendable; San Francisco (CA); Remote; USD 150,000 - 250,000; Full time

Job summary

Join a fast-growing startup as a Founding Engineer in Support, where you'll build AI-driven support systems from the ground up. This role requires a strong technical background and a passion for automation and user problem-solving. You'll directly impact the support function, working closely with founders in a remote-first environment. If you're excited about leveraging AI tools and creating scalable solutions, this is the perfect opportunity to make your mark in an innovative company.

Qualifications

• 4+ years software development experience required.
• Strong engineering foundation with debugging skills.

Responsibilities

• Design and manage AI-driven support workflows.
• Provide technical support for APIs and data pipelines.

Skills

Software Development

AI Tools

Automation

Technical Support

Web Technologies

APIs

Communication

Tools

Pylon

Job description

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This range is provided by Mendable. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$150,000.00/yr - $250,000.00/yr

About Firecrawl & The Role

Firecrawl provides LLM-ready web data for developers. We're growing fast, and support requests across email/Discord/Twitter are piling up. We urgently need our first Founding Support Engineer to build our support function from the ground up with an AI-first, automation-heavy approach.

!! IMPORTANT !! - This is an engineering role first. Your primary qualification must be a strong technical background (4+ years minimum software development experience). Experience in traditional support/success is secondary. We need an AI-obsessed engineer who loves solving user problems, automating workflows, and communicating clearly.

What You'll Do

• Build & Automate: Design, implement, and manage AI-driven support workflows (using tools like Pylon) to handle volume efficiently.
• Provide Technical Support: Directly resolve complex user issues (bugs, questions) related to our APIs, scrapers, and data pipelines.
• Develop Processes & Docs: Create scalable triage systems and documentation for both users and AI agents.
• Be the Voice of the Customer: Analyze support trends and provide feedback to the product team.

What Makes You a Great Fit

• Strong Engineering Foundation (Required): 2+ years professional software development experience. Comfortable debugging production issues, understanding APIs, web tech.
• AI Obsession & Automation Drive: You actively use and are excited by AI tools to improve efficiency. You think in terms of scalable, automated systems.
• Excellent Communicator: Can explain technical concepts clearly and love helping users.
• Process Builder & Self-Starter: Excited to build AI-augmented systems from scratch in an ambiguous environment.
• Hands-On & Low Ego: Ready to tackle everything from strategy to individual tickets as the founding member (no initial direct reports).

Stand Out If You Have

• Experience with AI support tools (esp. Pylon), LLM applications, or building support automation.
• Familiarity with web scraping, data pipelines.

What You DON'T Need

• An Ivy League college degree (or any specific university pedigree)
• A degree at all (we care about skills and experience, not formal qualifications)
• 10 years of prompt engineering experience (this is a new field, everyone is learning together)

Why Join Firecrawl?

• Fast growing, cashflow positive startup with a product people love (just look us up on X.com)
• Build a cutting-edge, AI-powered support function from zero.
• Direct impact working closely with founders in a fast-paced environment.
• Remote-first culture, significant growth opportunities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development

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