Customer Support Engineer

Jenn Nguyen and Friends; San Francisco (CA); Remote; USD 150,000 - 250,000; Full time

Job summary

Join a fast-growing startup as a foundational Customer Support Engineer. You'll work closely with technical founders to build AI-powered support systems, creating impactful solutions for developers and users alike. This remote-first role offers significant equity potential, career growth, and the opportunity to shape support infrastructure in a developer-first environment.

Benefits

Significant equity potential

Career growth in a high-agency team

Remote-first culture with office transition planned

Qualifications

• 2-5+ years of professional software engineering experience.
• Experience at a developer-first startup or company.
• Background in AI tooling or support automation.

Responsibilities

• Architect and implement AI-powered support systems.
• Provide hands-on technical support across various channels.
• Create documentation and triage processes for customer interactions.

Skills

JavaScript

Postgres

Customer experience focus

Problem-solving

Tools

Pylon

Job description

Customer Support Engineer
Compensation: $150,000 - $250,000
Location: Remote (San Francisco preferred)

Who Are We?

We're a fast-growing, developer-first startup with multi-million dollar ARR just one year post-launch. Our API product is trusted by thousands of developers to extract clean, LLM-ready data from the web. With over 19,000 GitHub stars and a track record of building well-loved AI tools, we're scaling rapidly and building out our core team.

Were remote-first with plans for an SF office. Our team is small (under 10), highly technical, and laser-focused on building category-defining infrastructure for the AI era.

What's In It for You?

• Be one of the founding Customer Support Engineers at a high-growth, VC-backed company

• Work closely with technical founders to design and own support infrastructure

• Leverage AI tools (e.g., Pylon) to build scalable, automated workflows

• Operate as an engineer-first IC with real impact on product and customers

• Remote-first culture with SF office transition planned

• Significant equity potential and career growth in a lean, high-agency team

What Will You Do?

• Build and Automate: Architect and implement AI-powered support systems and automations

• Solve Problems: Provide hands-on technical support across Discord, email, Twitter, and more

• Streamline Workflows: Create docs, triage processes, and customer-facing tooling

• Represent the Customer: Surface trends and user feedback to inform product direction

• Balance: Spend ~50% on automation infrastructure and ~50% on customer interactions

What Will You Need?

• 2-5+ years of professional software engineering experience

• Strong proficiency with JavaScript and Postgres

• Experience at a developer-first company or startup (early-stage a plus)

• Background in AI tooling, LLM apps, or support automation (e.g., Pylon)

• Previous founder or early-stage startup experience highly valued

• Obsession with customer experience; you're energized by solving user problems

• High agency, low ego, and a bias toward action

• Strong side projects, GitHub activity, and experimentation with AI tools

• Visa sponsorship is not available