Founding Customer Success Manager

TempAI; San Francisco (CA); Remote; USD 80,000 - 175,000; Full time

Job summary

TempAI is seeking a Founding Customer Success Manager for a remote role to oversee customer relationships, ensuring satisfaction and retention. Responsibilities include regular customer check-ins and utilizing analytical skills to enhance customer experience. Ideal candidates will have strong communication skills and a Bachelor's degree, complemented by proficiency in CRM software.

Qualifications

• Entry level role requiring a Bachelor's degree in relevant field.
• Must possess strong customer service and analytical skills.
• Ability to work independently in a remote setting is essential.

Responsibilities

• Manage customer relationships and ensure satisfaction.
• Address customer needs and provide exceptional service.
• Utilize analytical skills to analyze customer behavior.

Skills

Customer Satisfaction

Customer Service

Analytical Skills

Customer Retention

Relationship Building

Communication

Interpersonal Skills

Education

Bachelor's degree in Business, Marketing, Communications, or related field

Tools

CRM software

Customer success tools

Job description

Tempai is the real-time AI Copilot for high-stakes sales.

Built by Offline Studio and backed by Offline Ventures.

Role Description

This is a full-time remote role for a Founding Customer Success Manager. The Founding Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction and retention, and building strong relationships with clients. Daily tasks will include conducting regular check-ins with customers, addressing their needs, and providing exceptional customer service. The role also involves using analytical skills to gain insights into customer behavior and improving overall customer experience.

Qualifications

• Strong Customer Satisfaction and Customer Service skills
• Proficiency in Analytical Skills and Customer Retention strategies
• Excellent Relationship Building skills
• Effective communication and interpersonal skills
• Ability to work independently and in a remote environment
• Experience with CRM software and customer success tools
• Bachelor's degree in Business, Marketing, Communications, or related field

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Software Development

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