Founding Customer Success Manager

Listen Labs; San Francisco (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

Listen Labs, an innovative provider of AI-powered research solutions, is seeking a Founding Customer Success Manager to enhance customer onboarding and retention. You will play a critical role in building relationships with key accounts, driving product adoption, and collaborating with our teams to refine our offerings. This position offers a unique opportunity to be part of a rapidly growing team with a strong impact in the industry, along with meaningful equity and competitive compensation.

Benefits

Meaningful equity

Competitive compensation

Significant growth opportunities

Qualifications

• 1–3 years of Customer Success or related GTM experience at a B2B SaaS startup.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Collect customer feedback and collaborate closely with product and engineering teams.

Skills

Relationship-building

Communication

Organizational skills

Job description

Founding Customer Success Manager @ Listen Labs

tl;dr: We're hiring a Customer Success Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.

Background
Every company wants to be customer-obsessed, but traditional research methods are slow, manual, and expensive. Listen Labs automates the entire research workflow using AI: finding participants, conducting interviews, analyzing responses, and creating deliverables -- in hours instead of weeks. We partner with companies like Google, Microsoft, Canva, and Anthropic and have raised $27M from Sequoia, Conviction, and Pear.

The Role
As our Founding Customer Success Manager, you'll:

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.

• Serve as the primary day-to-day contact for key accounts.

• Partner with sales to identify expansion and renewal opportunities.

• Provide proactive guidance and support to maximize customer value.

• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.

• Develop and refine customer success playbooks as we scale.

About You

• 1–3 years of Customer Success or related GTM experience at a B2B SaaS startup.

• Strong relationship-building, communication, and organizational skills.

• Self-starter comfortable with ambiguity and fast-paced environments.

• Experience with research, insights, or AI products is a plus.

Why Listen Labs

• Rapidly growing, high-impact team with strong early traction.

• Opportunity to redefine how leading companies perform customer research.

• Meaningful equity, competitive compensation, and significant growth opportunities.