Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID

Bravado; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Bravado is seeking a Founding Customer Success Manager for an innovative AI-powered healthcare SaaS startup. This role involves managing key client relationships, enhancing customer satisfaction, and enabling successful platform adoption within home health agencies. With potential for immense career growth, this position offers a unique opportunity to build a foundational role within a dynamic organization, committed to improving patient care through technology.

Benefits

Flexible time-off policy

Platinum health, dental, and vision insurance

Company equity

Qualifications

• 3-5 years experience onboarding and retaining accounts in B2B SaaS.
• Experience preferred in healthcare AI, telehealth, or EHR.
• Ability to communicate technical topics clearly.

Responsibilities

• Build and nurture relationships with home health customers.
• Monitor customer health to drive renewals and prevent churn.
• Lead comprehensive onboarding for new customers.

Skills

Customer-Centric Mindset

Strong Communicator

Proactive Problem Solver

Organized and Detail-Oriented

Education

Experience in B2B SaaS or healthcare ecosystem

Tools

HubSpot

ZoomInfo

Sales Navigator

Job description

Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID

Customer Success Manager - Founding CSM - $100k to $140k OTE - AI Healthcare SaaS - HYBRID

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Bravado represents a privately-held home health SaaS company that uses A.I. to drastically reduce the time clinicians spend entering required patient data – often from 2 hours to 15 minutes per patient.

This 10-employee, Seed-funded firm, which was built by industry leaders from both healthcare and artificial intelligence, is seeking a Founding Customer Success Manager to manage 15 to 20 of our home health agency clients. You will report to the COO and work from their San Francisco office at least 3 days a week.

Solution

At Roger Healthcare, we are committed to revolutionizing home health documentation through innovative AI-powered solutions.

Our platform empowers healthcare agencies to streamline workflows, improve accuracy, and save valuable time, allowing clinicians to focus on what truly matters—patient care.

Role

* Individual contributor role, working from their San Francisco office.

* $80k to $120k base, commensurate with previous achievement. $100k to $140k OTE. Flexible time-off policy; platinum health, dental, and vision insurance; company equity.

* We’re seeking a top-performing Mid-Market CSM who has 3 to 5 years of experience onboarding, training, retaining, and growing accounts in a B2B SaaS setting.

* Experience selling into any branch of the healthcare ecosystem is strongly preferred. Healthcare AI, AI scribes, RCM, telehealth, and/or EHR experience will move you to the front of the line.

* You will interact with the CEO, CFO, COO, and other operations roles at these agencies.

* You have been a Founding CSM, or an early CSM at a small startup, and can help us build the playbook.

* All of our deals start with short paid trials, and your primary responsibility will be to help convert those trials into annual paid agreements.

Culture

* You will be a foundational contributor to our hybrid office culture. Your voice will really matter!

* Our tech stack includes HubSpot, ZoomInfo, Gem, Sales Navigator, and more.

* “I got out of home health because of the documentation. Roger has made me enjoy being a clinician again!” says one customer.

* Leadership team is a tight group of Cornell graduates who can articulate the mission, vision and core values of the firm.

Official Job Description

We’re Roger Healthcare (www.rogerhealthcare.com), building AI-powered clinical documentation for home-based healthcare. We give overworked clinicians their evenings and weekends back and raise the standard of elder care.

Backed by world-class investors, we are expanding rapidly, and deploying our platform to agencies serving tens of thousands of patients. We’re looking for passionate and high-performing individuals who are excited to be a part of this growth journey!

We are seeking a qualified Customer Success Manager to help us foster strong relationships and drive growth, not only within our existing customer base but also with future clients as we continue to expand. This is an exciting opportunity to join early, with immense potential for career growth and the ability to make an immediate impact on the success of our customers and the company’s trajectory.

What You’ll Do

• Relationship Management: Build and nurture strong relationships with current and prospective home health customers, serving as their trusted advisor to drive mutual success and identify growth opportunities.
• Retention & Growth: Monitor customer health to drive renewals and prevent churn while identifying upselling opportunities to maximize platform value and ROI.
• Onboarding & Training: Lead comprehensive onboarding for new customers, providing tailored training to clinicians and management to ensure smooth platform adoption.
• Issue Resolution & Support: Act as primary point of contact for customer issues, ensuring quick resolution while proactively identifying and addressing potential problems.
• Customer Advocacy: Serve as the voice of the customer within the company, providing actionable feedback to product, marketing, and engineering teams.

What We’re Looking For

• Customer-Centric Mindset – You’re deeply empathetic and driven to help others succeed. You thrive on creating value and building lasting relationships with clients.
• SaaS or Health Tech Experience – You’ve worked with B2B SaaS platforms or within the healthcare ecosystem (home health, elder care, or EMR systems preferred).
• Strong Communicator – You can explain technical topics in a way that’s digestible to both clinicians and execs, and you’re comfortable managing key stakeholder relationships.
• Proactive Problem Solver – You don’t just react—you anticipate. You look for patterns, spot red flags early, and take initiative to resolve them.
• Organized and Detail-Oriented – You can manage multiple customer relationships, onboarding timelines, and support cases without dropping the ball.
• Startup Mentality – You’re energized by ambiguity, excited to build processes from scratch, and motivated by the opportunity to grow alongside the company.

Why Join Us?

Unmatched career growth opportunity as our first AE hire

️ Make a tangible difference in the lives of clinicians and patients

Work on a mission that matters, backed by AI innovation and top-tier investors

Make a Real Difference: Hear from our Users

• “If I had to give Roger a rating out of 10, I’d give it an 11! You guys changed my life!!” - G.M. from San Francisco, Registered Nurse
• “I love it, I have free time after work now! ” - T.N. from Austin, Physical Therapist
• “It’s been awesome… Roger AI saves me hours per day. I can focus on my patients.” - J.L. from Tucson, Registered Nurse

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Customer Service

• Industries

  Software Development, Hospitals and Health Care, and IT System Custom Software Development

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