FOUNDING CUSTOMER SUCCESS MANAGER

TempAI; San Francisco (CA); Remote; USD 80,000 - 165,000; Full time

Job summary

A leading company in AI is seeking a Founding Customer Success Manager for a remote role. The position focuses on building client relationships, ensuring satisfaction, and utilizing analytical skills to improve customer experience. Ideal candidates will have strong customer service skills and a relevant Bachelor's degree.

Qualifications

• Experience with CRM software and customer success tools.
• Ability to work independently and in a remote environment.
• Effective communication and interpersonal skills.

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Conduct regular check-ins with customers and address their needs.
• Provide exceptional customer service and gain insights into behavior.

Skills

Customer Satisfaction

Customer Service

Analytical Skills

Customer Retention

Relationship Building

Communication

Interpersonal Skills

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Communications

Bachelor's degree in related field

Tools

CRM software

Customer success tools

Job description

Tempai is the real-time AI Copilot for high-stakes sales.

Built by Offline Studio and backed by Offline Ventures.

Role Description

This is a full-time remote role for a Founding Customer Success Manager. The Founding Customer Success Manager will be responsible for managing customer relationships, ensuring customer satisfaction and retention, and building strong relationships with clients. Daily tasks will include conducting regular check-ins with customers, addressing their needs, and providing exceptional customer service. The role also involves using analytical skills to gain insights into customer behavior and improving overall customer experience.

Qualifications

• Strong Customer Satisfaction and Customer Service skills
• Proficiency in Analytical Skills and Customer Retention strategies
• Excellent Relationship Building skills
• Effective communication and interpersonal skills
• Ability to work independently and in a remote environment
• Experience with CRM software and customer success tools
• Bachelors degree in Business, Marketing, Communications, or related field

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Software Development

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Founding Manager • San Francisco, CA, United States