Customer Success Manager

Whatnot; Los Angeles, San Francisco, New York (CA, CA, NY); Remote; USD 134,000 - 155,000; Full time

Job summary

Whatnot, a leading livestream shopping platform, is seeking a Customer Success Manager to foster relationships with sellers and drive business growth. This remote role requires strong analytical and interpersonal skills, with a focus on helping sellers succeed in a competitive e-commerce environment. You will be instrumental in defining and executing strategies for seller retention and growth, working closely with cross-functional teams. Join us in shaping the future of online marketplaces.

Benefits

Health Insurance

401k with employer match

Home office setup allowance

Paid parental leave

Qualifications

• 4+ years of experience in sales, customer success, or account management.
• Strong analytical skills to leverage data for decision-making.
• Ability to work with cross-functional teams and drive initiatives.

Responsibilities

• Develop and nurture relationships with early sellers.
• Manage high growth seller pipeline for sustainable adoption.
• Advocate for seller needs to unlock growth.

Skills

Problem Solving

Analytics

Interpersonal Skills

Project Management

Tools

Salesforce

AirTable

Sigma

Job description

JointheFutureofCommercewithWhatnot!

WhatnotisthelargestlivestreamshoppingplatforminNorthAmericaandEuropetobuy,sell,anddiscoverthethingsyoulove.We’rere-defininge-commercebyblendingcommunity,shopping,andentertainmentintoacommunityjustforyou.Asaremoteco-locatedteam,we’reinspiredbyinnovationandanchoredinourvalues .WithhubsintheUS,UK,Ireland,Poland,andGermany,we’rebuildingthefutureofonlinemarketplaces—together.

Fromfashion,beauty,andelectronicstorarecollectiblesliketradingcards,comicbooks,andevenliveplants,ourliveauctionshavesomethingforeveryone.

Andwe’rejustgettingstarted!Asoneofthefastestgrowingmarketplaces ,we’relookingforbold,forward-thinkingproblemsolversacrossallfunctionalareas.CheckoutthelatestWhatnotupdatesonournews andengineering blogsandjoinusasweenableanyonetoturntheirpassionintoabusiness,andbringpeopletogetherthroughcommerce.

Our Customer Success team is responsible for driving sustainable business growth and fostering deep relationships with our sellers on Whatnot. This role will involve collaborating with some of the most strategic and fastest growing partners in our ecosystem, where you'll be building the foundation for helping early sellers achieve near and long term business success. As an early member of our Customer Success team, you will be instrumental in helping define our post-sales motion at Whatnot. We are seeking a scrappy customer success manager who is a self-starter, thrives in ambiguity, and is passionate about sellers, people, and shaping the future of e-commerce.

• Develop and nurture early seller relationships and serve as their trusted advisor and business consultant. Deeply understand sellers' business, seller growth opportunities, seller marketing, and exec-level coaching needed to help Whatnot sellers achieve high growth goals.
• Manage a pipeline of high growth sellers and develop a strategy for sustainable adoption, growth and retention. Grow seller business through clear, data-driven POVs, and recommendations that align with overall business and company goals.
• Partner with cross-functional teams across the organization to share insights and learnings from our sellers. Advocate for our sellers and their needs, clearly articulating business and revenue impact and needs to unlock growth.
• Perform project management on initiatives across a variety of cross-functional team stakeholders and drive projects to successful outcomes.

USBased:

Team members in this role are required to be within commuting distance of our New York, Los Angeles or San Francisco hubs.

• You have 4+ years of client facing experience working in sales, customer success, or account management
• Analytical skillset and ability to leverage multiple data sources to drive insights and informed recommendations
• Strong problem solving, organization, and multitasking skills, including prioritizing across high impact projects
• Experience in planning and leading strategic initiatives in close partnership with cross-functional teams and drive execution
• Exceptional interpersonal skills and ability to work effectively with internal and external stakeholders, building strong functional relationships based on trust and respect

Nice to Have

• Be a Whatnot seller or entrepreneur yourself.
• Passion for creator communities and/or existing Whatnot product categories
• Experience buying and selling in online marketplaces.
• Specific knowledge of Salesforce, AirTable, Sigma, and other tools to expertly manage your accounts.

ForFull-Time(Salary)US-basedapplicants:$134,000/year to $155,000/year + benefits + equity.

The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.

Benefits

• HealthInsuranceoptionsincludingMedical,Dental,Vision
• WorkFromHomeSupport
  • Homeofficesetupallowance
  • Monthlyallowanceforcellphoneandinternet
• Retirement;401kofferingforTraditionalandRothaccountsintheUS(employermatchupto4%ofbasesalary)andPensionplansinternationally
• ParentalLeave
  • 16weeksofpaidparentalleave+onemonthgradualreturntowork*companyleaveallowancesrunconcurrentlywithcountryleaverequirementswhichtakeprecedence.

WhatnotisproudtobeanEqualOpportunityEmployer.Wevaluediversity,andwedonotdiscriminateonthebasisofrace,religion,color,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,parentalstatus,disabilitystatus,oranyotherstatusprotectedbylocallaw.Webelievethatourworkisbetterandourcompanycultureisimprovedwhenweencourage,support,andrespectthedifferentskillsandexperiencesrepresentedwithinourworkforce.

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