Founding CS Leader: Scale Revenue & Retention (Remote)

SigNoz; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

SigNoz is hiring its first dedicated Customer Success role and is fully remote in the United States. You will design the CS framework from scratch, own our top accounts, and craft scalable playbooks as the customer base grows.

You will drive retention, run reviews with champions across tiers, and coordinate with founders to align on strategic priorities. The role demands experience with renewals, upsell opportunities, and cross-functional collaboration.

Formación

• 6-10 years in B2B SaaS customer success or similar.
• Experience owning revenue retention metrics (GRR/NRR/renewals).
• Familiar with usage-based or consumption pricing and managing bills.

Responsabilidades

• Define account coverage tiers and establish health scores.
• Develop and run retention plays and post-mortems on churns.
• Lead renewals and annual commitments, and identify expansion opportunities.
• Bring customer feedback to product/engineering and work with support on escalations.

Conocimientos

B2B SaaS

Customer Success Leadership

SQL

Account Management

Renewals & Negotiations

Data-driven decisions

Descripción del empleo

SigNoz is hiring its first dedicated Customer Success role and is fully remote in the United States. You will design the CS framework from scratch, own our top accounts, and craft scalable playbooks as the customer base grows.

You will drive retention, run reviews with champions across tiers, and coordinate with founders to align on strategic priorities. The role demands experience with renewals, upsell opportunities, and cross-functional collaboration.