Founding Clinic Manager – Outpatient SUD Treatment

Steadfasthealth; Greensboro (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Steadfast Health is seeking a founding Clinic Manager for our Greensboro, NC outpatient SUD treatment center. You will lead daily operations, build a local team, and ensure compassionate, evidence-based care aligned with harm-reduction principles.

You will manage staffing, budgeting, and performance metrics, partnering with clinical leadership and community partners to deliver accessible care and sustainable clinic growth.

Qualifications

• Proven leadership experience managing outpatient clinic operations.
• Direct experience in harm-reduction, non-punitive care model.
• Track record of achieving operational goals with measurable metrics.
• Experience using dashboards and EHR reporting to monitor KPIs.
• Familiarity with regulatory standards such as CARF and state licensure.

Responsibilities

• Oversee day-to-day clinic operations to ensure high-quality care.
• Own the clinic's P&L, budgets, revenue, and expenses.
• Lead hiring, onboarding, and staff development.
• Collaborate with clinical leadership to align operations with care standards.
• Partner with hospital partners and community organizations.

Skills

Leadership

Clinic ops

Harm reduction

EHR reporting

KPI tracking

Staff development

Tools

Excel

Job description

At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.

Base salary range: $90,000 - $110,000, with a 10% performance-based bonus program.

Is This You?

This role is built for someone who has managed the day-to-day of an outpatient behavioral health, mental health, or substance use disorder treatment clinic. You know what it means to run a clinic where clinical caseloads, harm reduction philosophy, and patient census directly shape daily operations, and you're fluent in the specific rhythms of behavioral health care delivery.

Why This Role Exists

We're hiring the founding Clinic Manager for our new outpatient SUD treatment center in Greensboro, NC. Steadfast Health operates clinics across multiple states, and Greensboro will be our next launch using a playbook refined through every prior launch: proven hiring processes, clinical protocols, and operational systems that let a new Clinic Manager focus on building a strong local team and culture rather than inventing infrastructure from zero.

This isn't a from-scratch build: you'll have the benefit of Steadfast's existing operational playbook, clinical standards, and organizational support, while still getting the ground-floor experience of shaping your own team and clinic culture from day one.

What You've Done Before

• Managed daily operations of an outpatient behavioral health, mental health, or SUD clinic, including staffing, scheduling, and clinical workflow
• Operated within a harm reduction, non-punitive care model - and can speak to how that philosophy shapes day-to-day decisions
• Managed clinical caseloads and patient census alongside a clinical team (therapists, case managers, peer support staff, APPs)
• Used behavioral-health-specific EHR and reporting tools to track KPIs like patient retention, no-show rates, and access times
• Navigated the specific regulatory and accreditation landscape of behavioral health/SUD treatment (e.g., CARF, state SUD licensure requirements)

Responsibilities

Operations & P&L Management

• Oversee day-to-day operations of the clinic, ensuring high-quality care delivery, strong team morale, efficiency, and compliance
• Own the clinic's P&L, managing budgets, revenue, and expenses to drive financial sustainability and growth
• Own key metrics such as retention, no-show rates, access times, and productivity to ensure the clinic meets its operational goals

Leadership & Team Development

• Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment
• Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery
• Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability

High-Quality, Harm Reduction-Aligned Care

• Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence‑based care
• Ensure that patient care is holistic, compassionate, non‑punitive, and in line with best practices for substance use treatment, including our commitment to low‑barrier, harm‑reduction care
• Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence‑based care

Growth & Community Engagement

• Partner with the Business Development team to strengthen relationships with community organizations, local health providers, and advocacy groups to build a strong community network around the clinic
• Serve as a key operational liaison to hospital partners, ensuring a seamless, high‑touch experience that reflects Steadfast's commitment to being a trusted extension of their care team - responsive, proactive, and solutions‑oriented
• Collaborate with other Steadfast Clinic Managers and leaders to share insights, align strategies, and drive operational excellence across the organization

Qualifications

• Proven leadership experience managing outpatient clinic operations within a substance use disorder or behavioral health treatment setting
• Direct experience operating within a harm‑reduction, non‑punitive care model
• Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team
• Proficiency using data dashboards, behavioral-health EHR reporting tools, and Excel to track KPIs such as patient retention, access, and staff productivity
• Skilled in leading data‑driven performance improvement initiatives to elevate clini