Founding Account Manager

NOSO Labs; San Francisco (CA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Early-stage equity

Job summary

NOSO Labs in San Francisco seeks its founding Account Manager to own expansion, upsell, and ongoing customer check-ins. This is a sales-driven role focused on growing revenue from existing accounts while strengthening relationships.

You will run discovery, demos, negotiate upgrades, renewals, and multi-location deals, partnering with founders and the sales team on pricing, packaging, and expansion strategy to deliver real value.

Qualifications

• Second sales job in B2B SaaS or similar market.
• Experience selling to existing accounts and growing revenue post‑sale.
• Comfort with discovery, demos, and commercial conversations with owners.
• Relentless follow-up and clean, accurate pipeline management.
• Clear writing, direct speech, and fast relationship building.

Responsibilities

• Own expansion and upsell revenue from existing NOSO Labs customers.
• Run regular check-ins with business owners, operators, and technicians.
• Identify new use cases, teams, and locations ready to adopt NOSO.
• Demo new features and product capabilities to drive adoption.
• Negotiate upgrades, renewals, and multi-location deals.
• Partner with the sales team to turn happy customers into advocates and referrals.
• Bring customer feedback into product and pricing strategy.

Skills

Account management

Upsell & expansion

SaaS sales

Discovery & demos

Forecasting & pipeline

Tools

CRM (Salesforce)

Job description

WE WORK 6 DAYS A WEEK and we ping each other in the night.

Noso is building AI tools for home service businesses. We help technicians and operators work faster, sell better, and handle the messy operational work that slows them down in the field.

We’re hiring our Founding Account Manager to own expansion, upsell, and ongoing customer check-ins. This is a sales-driven role for someone who knows how to grow revenue from existing accounts while keeping relationships tight.

You’ll work with customers after the initial sale to identify new opportunities, run upsell conversations, and make sure Noso is delivering real value. You’ll partner closely with the founders and the sales team on pricing, packaging, and expansion strategy.

What You’ll Do

• Own expansion and upsell revenue from existing Noso customers
• Run regular check‑ins with business owners, operators, and technicians
• Identify new use cases, teams, and locations ready to adopt Noso
• Demo new features and product capabilities to drive deeper adoption
• Negotiate upgrades, renewals, and multi‑location deals
• Partner with the sales team to turn happy customers into advocates and referrals
• Bring customer feedback directly into product and pricing strategy

Who You Are

• THIS IS YOUR SECOND SALES JOB, ideally in B2B SaaS, SMB sales, vertical SaaS, home services, construction, field service, or another hands‑on market
• You have experience selling to existing accounts and growing revenue after the initial deal
• You are comfortable running discovery, demos, and commercial conversations with business owners
• You follow up relentlessly and keep a clean, accurate pipeline
• You write clearly, speak directly, and build trust fast
• You are organized, competitive, and resilient
• You want to work extremely hard and grow quickly

You Might Not Be a Fit If

• You want a mature customer success org with defined playbooks and no sales quota
• You prefer pure account management without an upsell or revenue goal
• You dislike outbound‑style follow‑up and commercial conversations
• You need a lot of structure before taking action
• You are looking for a low‑intensity role

Why Join

This is a chance to be the first account manager at an early‑stage company and define how we grow revenue from existing customers. You’ll work directly with the founders, own a real revenue number, and shape the expansion playbook from day one. You’ll have high upside: $200K OTE, uncapped commission, and meaningful early‑stage equity.