Founding Account Manager

HartleyCo; New York (NY); On-site; USD 120,000 - 190,000; Full time

Job summary

HartleyCo is hiring its first dedicated Account Manager to own a small set of high-value enterprise relationships from onboarding and go-live through retention, renewal and expansion.

You will work directly with the CEO and coordinate Product, Operations and specialist delivery teams around each customer. The role focuses on ownership, strategic growth and ensuring successful delivery across teams.

Qualifications

• 5 to 10 years in enterprise account management or commercially accountable Customer Success.
• Experience with accounts worth at least $150K ACV.
• Evidence of hitting a commercial target during the past 12 months.
• Mission-critical B2B software or infrastructure experience.
• InsurTech, RegTech, FinTech, LegalTech, ConstructionTech, logistics, manufacturing or government software exposure.
• No more than three job moves during the past five years.
• Existing US or UK work authorisation without sponsorship.
• Willingness to work full-time from the NYC or London office.

Responsibilities

• Leading implementation and go-live
• Building senior customer relationships
• Running account plans, SLAs and executive reviews
• Identifying risk before it becomes an escalation
• Resolving difficult delivery issues
• Owning renewals and commercial expansion
• Building the playbooks used by future account hires

Skills

Enterprise account management

Customer Success

Job description

I am working with a venture-backed insurance infrastructure company hiring its first dedicated Account Manager.

This is not a ticket-led Customer Success role.

You will own a small number of high-value enterprise relationships from onboarding and go-live through retention, renewal and expansion. You will work directly with the CEO and coordinate Product, Operations and specialist delivery teams around each customer.

The remit includes:

• Leading implementation and go-live
• Building senior customer relationships
• Running account plans, SLAs and executive reviews
• Identifying risk before it becomes an escalation
• Resolving difficult delivery issues
• Owning renewals and commercial expansion
• Building the playbooks used by future account hires

The relevant background:

• 5 to 10 years in enterprise account management or commercially accountable Customer Success
• Experience with accounts worth at least $150K ACV
• Evidence of hitting a commercial target during the past 12 months
• Mission-critical B2B software or infrastructure
• InsurTech, RegTech, FinTech, LegalTech, ConstructionTech, logistics, manufacturing or government software
• No more than three job moves during the past five years
• Existing US or UK work authorisation without sponsorship
• Willingness to work full-time from the NYC or London office

This will suit someone who wants more ownership, closer founder access and the chance to build an account-management function from the beginning.