Account Manager

ClaimSorted; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Pension contributions (UK)

Equity participation

Quarterly bonus up to 15%

Accelerated promotion track

Job summary

ClaimSorted is seeking an Account Manager to own the full customer relationship from onboarding through go-live, renewal and expansion. You will work closely with the CEO as the client’s internal quarterback, coordinating across Ops, Claims, and Product to unblock issues and keep clients confident.

This London-based, full-time role emphasizes building trust with stakeholders, managing SLAs, and turning successful client interactions into scalable playbooks for growth in a high-intensity

Qualifications

• 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a)

Responsibilities

• Own the full customer relationship from onboarding to renewal and expansion
• Coordinate Ops, Claims, and Product to unblock issues
• Manage the account rhythm with success plans, SLAs, escalation paths, and executive updates
• Spot risk early, de-escalate issues, and earn renewals and references
• Identify and close expansion opportunities (new programs, regions, lines, volume)
• Turn successful approaches into repeatable playbooks and templates

Skills

Account management

Insurance knowledge

Relationship building

UK work eligibility

Sales mindset

Client stakeholder management

Job description

Account Manager

About Us

ClaimSorted helps insurers outsource claims end to end – a service called Third-Party Administration (TPA), a ~$200B industry. We combine a strong in-house claims team with our AI-enabled platform to deliver up to 3× faster claims, better service, and better economics for insurers.

Backed by Y Combinator, Atomico, and Eurazeo, we’ve raised $15M+ and already manage claims for over $100M in insurance premium across 30+ MGAs, including more than five publicly traded companies. Our goal: scale to $1B and become the most valuable TPA in the market.

The Role

You will own the full customer relationship: onboarding, go-live, retention, renewals, expansion, and work directly with the CEO as the customer’s internal quarterback at ClaimSorted.

• Lead onboarding and delivery: build the plan, drive the timeline, and ensure a clean go-live

• Coordinate Ops, Claims, and Product to unblock issues fast and keep clients confident

• Run the account rhythm: success plans, SLAs, escalation paths, and exec updates

• Spot risk early, de-escalate issues, and earn renewals and references

• Find and close expansion opportunities (new programs, regions, lines, volume)

• Turn what works into repeatable playbooks, templates, and routines

We love working together in the office, so this is a full-time, office-based role in our London office. We’re a high-intensity team because we believe great outcomes come from doing the work well.

Qualifications

We care more about hunger and grit than years on a CV. You might be a management consultant who’s seen insurance pain points firsthand, or a top-performing Account Manager ready for something bigger.

• Based in or willing to relocate to London

• Work authorisation in the UK without need of sponsorship

• Commercially minded with the ability to map value and close expansions

• Strong relationship builder who earns trust across stakeholders and stays calm under pressure

• 2+ years in Account Management, Customer Success, sales, or insurance/InsurTech(a plus)

• Knowledge of the insurance industry or TPA operations (a plus)

Our Values

• Move Fast – Act decisively, iterate quickly, optimize for momentum.

• Always Overdeliver – We exceed expectations in everything we do.

• Think Customer-First, Always – The customer experience drives every decision.

• Challenge the Status Quo – We innovate relentlessly and never settle for ‘good enough.’

• Say It How It Is – Transparency and direct communication build trust.

Compensation & Benefits

• Competitive salary beyond the industry standard

• Quarterly performance bonus: up to 15% of quarterly salary

• Equity participation: stock options as an early-stage team member

• Medical insurance

• Pension contributions (UK)

• Accelerated promotion track in a high-growth environment