Founder's Associate (German-speaking) — CS, BD & Product

United States Digital Space LLC; United States; Remote; USD 57,000 - 80,000; Full time

Benefits offered by this job

Remote work within Germany

Direct work with founders

Broad mandate across customers, and; 2

Job summary

Norman is building an AI accountant for small businesses. As Founder's Associate, you’ll work directly with the founders across the full customer loop, talking to customers in German, helping them get into the product, and supporting them without a hard sell.

This full-time role is remote within Germany with a broad mandate across customer success, business development, product feedback, and ops, plus opportunities to help with webinars and community as we grow.

Qualifications

• Native-level German (spoken and written) for confident conversations.
• Willingness to wear many hats in an early-stage startup—CS, support, BD, product feedback, and ops.
• Strong listening: ask useful questions, explain software patiently, and avoid jargon.
• You learn products and processes fast and care why people (and systems) get stuck.
• You stay organized and follow through across calls, tickets, BD threads, and internal ops.
• Based in Germany.

Responsibilities

• Take inbound calls and chats with people who found Norman and want to know if it fits their business.
• Run demos and guided walkthroughs in German, tailored to their workflow. Help people onboard: setup, first tasks, and day-to-day product questions.
• Identify product gaps and opportunities for improvement from these conversations. Help get them to production.
• Own the purchase conversation: clarify fit, handle objections, and help suitable customers decide and get started.
• Support current users when they’re stuck or considering next steps (customer support + success).
• Help with business development: partnerships, outbound experiments, and turning strong conversations into pipeline where it makes sense.
• Use Norman every day, catch friction early, and feed clear examples back into product.
• Work with founders on product priorities: document recurring questions, objections, and workflow gaps; help turn them into better onboarding, help content, and product decisions.
• Take on ops work that keeps a small company running smoothly (process, tools, follow-ups, light project ownership).
• Help with webinars, short product videos, or a small community as we grow education around Norman.

Skills

German native

multi-hat startup

active listening

fast learner

organization

Tools

CRM systems

Job description

Norman is building an AI accountant for small businesses. As Founder's Associate, you’ll work directly with the founders across the full customer loop, talking to customers in German, helping them get into the product, and supporting them without a hard sell.

This full-time role is remote within Germany with a broad mandate across customer success, business development, product feedback, and ops, plus opportunities to help with webinars and community as we grow.