Founder Experience Concierge

Renewal by Andersen Metro & Midwest; Roggen (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Complimentary Golf

Retail & Restaurant Discounts

Uniform Allowance

Employee Assistance Program (EAP)

Job summary

Rodeo Dunes Golf Resort in Colorado is seeking a Founder Concierge to deliver highly personalized Founder experiences on-site during the season. You will support reservations, trip planning, hospitality, account and portal assistance, events, and ongoing follow-up to ensure guests receive memorable service.

The ideal candidate is a warm, proactive hospitality professional who enjoys getting to know guests, anticipating needs, and coordinating across departments to deliver exceptional experiences.

Qualifications

• Previous golf or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Professional demeanor with hospitality excellence.
• Ability to work in a fast-paced, team-oriented environment.
• Interest in growing within the golf industry and a startup resort setting.

Responsibilities

• Serve as primary day-to-day resource for Founder needs and requests.
• Maintain a consistent on-site presence to welcome, engage with, and assist Founders.
• Build relationships with Founders and learn individual preferences and needs.
• Conduct pre-arrival, on-site, and post-visit follow-up as appropriate.
• Proactively identify opportunities to personalize and enhance the Founder experience.
• Assist Founders with tee times, guest access, and reservation changes.
• Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs.
• Assist with future visit planning and help Founders book upcoming reservations while on property.
• Assist with travel planning and coordination for other Sandborn destinations as appropriate.
• Ensure special requests and important Founder details are communicated across departments.
• Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs.

Skills

Golf hospitality experience

Interpersonal communication

Professional demeanor

Team-oriented

Startup growth interest

Tools

POS systems

Tee sheet software

Handheld radios

Golf carts operation

Job description

Rodeo Dunes Golf Resort in Colorado is seeking a Founder Concierge to deliver highly personalized Founder experiences on-site during the season. You will support reservations, trip planning, hospitality, account and portal assistance, events, and ongoing follow-up to ensure guests receive memorable service.

The ideal candidate is a warm, proactive hospitality professional who enjoys getting to know guests, anticipating needs, and coordinating across departments to deliver exceptional experiences.