Founder Experience Concierge - Golf Resort

Rodeo Dunes; Roggen (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Comprehensive Benefits

Paid Time Off

Complimentary Golf

Retail & Restaurant Discounts

Uniform Allowance

Employee Assistance Program (EAP)

Job summary

Rodeo Dunes is seeking a Founder Concierge to deliver high-touch hospitality to Founders visiting the resort. You will manage reservations, trip planning, on-site services, and follow-up, building strong relationships and ensuring every Founder’s preferences are met across departments.

The ideal candidate combines warmth with proactive hospitality, works well in a fast-paced team, and enjoys growing within a startup resort setting in Colorado.

Qualifications

• Previous golf or hospitality experience preferred.
• Strong interpersonal and communication skills.
• Professional demeanor with a commitment to hospitality excellence.
• Ability to work in a fast-paced, team-oriented environment.
• Interest in growing within the golf industry and a startup resort setting.

Responsibilities

• Serve as a primary day-to-day resource for Founder needs and requests.
• Maintain a consistent on-site presence to welcome, engage with, and assist Founders.
• Build relationships with Founders and become familiar with individual preferences and needs.
• Conduct pre-arrival, on-site, and post-visit follow-up as appropriate.
• Proactively identify opportunities to personalize and enhance the Founder experience.
• Assist Founders with tee times, guest access, and reservation changes.
• Coordinate Founder trip details, including golf, lodging, dining, transportation, and other needs.
• Assist with future visit planning and help Founders book upcoming reservations while on property.
• Assist with travel planning and coordination for other Sandborn destinations as appropriate.
• Ensure special requests and important Founder details are communicated across departments.
• Assist with Founder onboarding and Founder Portal education.
• Help Founders understand and utilize Founder benefits, policies, events, and available resources.
• Maintain accurate Founder profiles, visit history, and communication notes.
• Assist with Founder account and billing questions and coordinate resolution of discrepancies.
• Support leaders with planning and executing Founder-only events and experiences.
• Assist with registration, guest lists, reservations, communications, gifts, and event logistics.
• Provide on-site hospitality during Founder events.
• Support additional Founder programming and engagement initiatives throughout the year.
• Coordinate with Reservations, Golf, F&B, Marketing, and other departments to fulfill Founder needs.
• Communicate important Founder preferences, requests, and visit details to appropriate teams.
• Assist leaders with other Founder initiatives and administrative needs.

Skills

Hospitality experience

Interpersonal skills

Communication skills

Team oriented

Tools

POS systems

Tee sheet software

Handheld radios

Golf carts

Job description

Rodeo Dunes is seeking a Founder Concierge to deliver high-touch hospitality to Founders visiting the resort. You will manage reservations, trip planning, on-site services, and follow-up, building strong relationships and ensuring every Founder’s preferences are met across departments.

The ideal candidate combines warmth with proactive hospitality, works well in a fast-paced team, and enjoys growing within a startup resort setting in Colorado.