Foundational Programs Assistant

Mi Casa Resource Center; Denver (CO); On-site; USD 21,000 - 30,000; Part time

Job summary

Mi Casa Resource Center is seeking a bilingual individual for the Foundational Programs Assistant role. This part-time, 20-hour-per-week, in-person position requires evening and weekend availability to support Foundational Pathways classes.

The role assists with day-to-day operations, participant enrollment, data entry, and coordination of class materials. It also supports volunteers, tracks attendance in Salesforce, and helps with outreach and reporting for foundational programs.

Qualifications

• 1-3 years of experience in program coordination or general administration.
• Bilingual language proficiency in English/Spanish is required.
• Intermediate computer experience with word processing, spreadsheets, and database management.

Responsibilities

• Assists with day-to-day operational aspects of Foundational Pathways programming.
• Provides information to participants regarding classes and services and supports enrollment.
• Completes data collection, data entry, and supports reporting for Foundational Programs.

Skills

Bilingual English/Spanish

Excellent communication

Customer service

Detail-oriented

Organizational skills

Tools

Salesforce

Google Drive

MS Word

Spreadsheets

Job description

Mi Casa Resource Center is seeking a bilingual individual with excellent communication and customer service skills, experience in program coordination or general administration and a passion for working with underserved communities to serve as Foundational Programs Assistant. This is a part-time 20-hour per-week in-person role. The person in this role needs to be able to work in the evenings from 4pm-8pm at least two days a week and on Saturdays from 9am to 1pm, which is when Foundational Program classes are scheduled. This position is not eligible for any benefits except a cell phone stipend and health time accrued at the rate of 1 hour for every 30 hours worked.

The Foundational Programs Assistant assists with the day-to-day operational aspects of Foundational Pathways programming. This position ensures the smooth operation of foundational pathways programming, including but not limited to providing information to participants regarding Foundational Program classes and services, supporting enrollment of participants into classes, assisting volunteer instructors with class materials and technical assistance during classes. This position completes data collection, data entry and supports reporting related to the Foundational Programs.

KEY RESPONSIBILITIES

Participant Interaction

• Provides information and assists participants with online and in-person registrations into foundational program classes, workshops and events.
• Reviews and processes participant application and enrollment documentation via Salesforce to ensure completeness and accuracy of data collected.
• Conducts proactive follow-up to participants via calls, emails & text messaging to meet enrollment goals of all Foundational Programs.
• Sends confirmation email and class reminders to participants enrolled in the Foundational Program’s classes and services.

Operations

• Maintains Google Drive with ESL curriculum and activities and ensures transfer of activities and documents from online drive to the organization’s shared drive.
• Works with the Volunteer & Foundational Programs Manager to ensure curricula for all digital literacy and financial literacy programs are maintained in organization’s shared folder.
• Supports Foundational Program volunteers by providing class rosters, technical assistance during class and ensuring materials are printed for participants at the start of each class session.
• Supports the enrollment process including collection of intake paperwork, language assessments and payment collection.
• Completes administrative tasks for Foundation Programs including creation of completion certificates.
• Supports the Volunteer & Foundation Programs Manager & Foundational Programs Director with the creation of class schedules and registration sessions.
• Provides feedback on the enrollment process to ensure adapting curriculum, strategies, and scheduling to best benefit the foundational program participants.
• Assists the Volunteer & Foundational Programs Manager with updating and maintaining Foundation Programs processes and guides.
• Provides coverage for outreach activities, ensuring organizational presence at community events as needed.
• Provides back-up support to the Front Office Assistant as needed.

Evaluation

• Collects attendance, updates in Salesforce database, and reconciles the training completion at the end of each cohort for all foundational programs.
• Supports the Volunteer & Foundational Programs Manager by providing data for reporting.

Other

• Performs other duties as assigned within the scope of practice.

QUALIFICATIONS

• 1-3 years of experience in program coordination or general administration or an equivalent combination of education and experience.
• Bilingual language proficiency in English/Spanish is required.
• Intermediate computer experience with word processing, spreadsheets, and database management.
• Ability and experience communicating with diverse populations a plus.
• A background check is required along with a valid driver’s license and auto insurance.
• Ability to work a flexible schedule as required to support the needs of the program.

KEY COMPETENCIES

• Excellent communication and customer service skills
• Respect for low-income and diverse communities
• Extremely well-organized and efficient in managing multiple responsibilities
• Highly detail-oriented with an eye on quality
• Flexible and adaptable to a fast-paced dynamic work environment