Bilingual Community Health Worker (Spanish & English)

Ser Familia, Inc; Kennesaw (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Ser Familia, Inc. is seeking a dedicated program and case management specialist to support health education, outreach, and community services in Georgia. The role involves coordinating workshops, assisting clients with access to housing, food, behavioral health, and education resources, and maintaining confidential records.

Fluency in English and Spanish is essential. The candidate will engage families and youth, build partnerships with schools and providers, and facilitate culturally competent

Qualifications

• Bachelor's degree preferred in relevant field.
• 3–5 years experience with diverse communities, families, youth or underserved populations.
• Experience providing workshops/programs preferred.
• Experience working in a nonprofit organization is a plus.
• Advanced computer knowledge: MS Office, Salesforce is a plus.
• Customer service oriented.
• Valid driver’s license; willing to commute to all Ser Familia locations.

Responsibilities

• Promote, coordinate, and facilitate evidence-based programs, educational sessions, and workshops.
• Provide information and education on health, wellness, prevention, and community resources.
• Conduct outreach to individuals, families, and community partners to increase awareness and participation in programs.
• Conduct client intake, assessments, and needs screenings.
• Provide ongoing case management and follow-up to help clients achieve goals.
• Connect clients with healthcare, social services, housing, food assistance, and other resources.
• Assist clients in navigating health and social service systems.
• Maintain client documentation, case notes, referrals, and program records.
• Follow up with clients to assess progress and address barriers.

Skills

Bilingual in English and Spanish

Customer service oriented

Education

Bachelor's degree in Psychology, Social Work, Human Services, Community Health, education, or related field preferred

Tools

MS Office

Salesforce

Job description

• Promote, coordinate, and facilitate evidence-based programs, educational sessions, and workshops.
• Provide information and education on health, wellness, prevention, and available community resources.
• Conduct outreach to individuals, families, and community partners to increase awareness and participation in programs.
• Assist with community events, health fairs, presentations, and other outreach activities.

Case Management & Client Support

• Conduct client intake, assessments, and needs screenings.
• Provide ongoing case management and follow-up to help clients achieve their goals.
• Connect individuals and families with healthcare, social services, housing, food assistance, behavioral health, employment, education, and other community resources.
• Assist clients in navigating health and social service systems.
• Maintain accurate and timely client documentation, case notes, referrals, and program records.
• Follow up with clients to assess progress, address barriers, and ensure appropriate connections to services.
• Maintain confidentiality and follow organizational policies and applicable privacy requirements.

Youth Programs

• Support the planning and implementation of youth programs, activities, workshops, and educational opportunities.
• Develop positive, trusting relationships with youth and families.
• Encourage youth participation, leadership, healthy decision-making, and community engagement.
• Assist with recreational, educational, and skill-building activities.
• Communicate with parents, guardians, schools, and community partners when appropriate.

Customer Service & Community Engagement

• Serve as a welcoming and professional point of contact for clients, families, and community members.
• Respond to questions, concerns, and requests in a timely and respectful manner.
• Provide culturally and linguistically appropriate customer service in English and Spanish.
• Build positive relationships with community organizations, healthcare providers, schools, and other partner agencies.
• Advocate for clients and help reduce barriers to accessing services.

Administrative & Program Support

• Complete required documentation, reports, data entry, and program tracking.
• Assist with monitoring program outcomes and client participation.
• Participate in staff meetings, trainings, and professional development activities.
• Support other nonprofit programs and organizational initiatives as needed.
• Perform other duties as assigned.

Required Qualifications

• Bachelor's degree in Psychology, Social Work, Human Services, Community Health, education, or a related field preferred.
• 3-5 years of Experience working with diverse communities, families, youth, or underserved populations.
• Experience providing workshops / programs preferred.
• Experience working in a NPO is a plus.
• Advanced computer knowledge: MS Office, Salesforce is a plus.
• Customer service oriented.
• Valid driver’s license. Willing to commute to all Ser Familia’s locations as needed.
• Fully bilingual in English and Spanish, both spoken and written.